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- Tasks: Join us as a Field Service Technician, providing expert support and repairs for Volvo trucks.
- Company: Volvo Group is a leader in sustainable transport solutions, committed to innovation and teamwork.
- Benefits: Enjoy competitive pay, overtime, health plans, 25+ days holiday, and discounts for family and friends.
- Why this job: Be part of a supportive team, work with cutting-edge technology, and make a real impact.
- Qualifications: City and Guilds or NVQ Level 3 required; HGV experience preferred but not essential.
- Other info: Earn a £1,000 joining bonus after 6 months and enjoy career development opportunities.
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Technician (VAS/Field Service) – Ipswich
Location: Ipswich, GB, IP3 9RT
Position Type: Professional
Field Service/VAS Technician – Ipswich
Up to £20.50 per hour ++ options to earn on VAS call outs!
£1,000 JOINING BONUS! (payable after 6 months of service for direct applicants)
Role will rotate weekly with working hours 0800hrs to 1600hrs, Monday to Friday
Week 1 – Field Service
Keep the world moving with Volvo Trucks!
We have an exciting opportunity for a skilled and motivated Field Service/VAS Technician to join our team in Ipswich. Working with industry-leading vehicles, cutting-edge technology, and a supportive, high-performing team.
VAS payments:
- £155 standby payment when on rota (extra for bank holidays)
- £60 for each call out (between 22:00 Fri to 06:00 Mon and £30 for all other times when not on shift)
- Overtime paid in line with your terms and conditions outside working hours
- Company van
What you will do
As a Field Service/VAS Technician, you’ll be responsible for providing expert technical support and carrying out service, maintenance, and repair work both in our Ipswich workshop and out in the field. You’ll play a vital role in ensuring our customers’ vehicles stay on the road, performing at their best.
- Carry out inspections, diagnostics, repairs, and maintenance on Volvo trucks and associated equipment
- Provide on-site technical support and breakdown assistance to customers
- Deliver high standards of customer service, building positive relationships with clients
- Accurately complete job cards, reports, and other paperwork
- Keep up to date with Volvo product training and technical developments
- Work as part of a skilled, customer-focused team
- Field Service will carry out repairs on customer sites as required
- Attend/Work within site workshop when not on customer sites
We can offer you
- Competitive salary up to £20.50 per hour + VAS payments!
- Overtime at time and a half Mon to Sat – double time Sundays/bank holidays!
- Health cash plan + access to dental insurance
- Ignition, our electric vehicle salary sacrifice scheme
- 25 days holiday + bank holidays, increasing to 30 days with service
- Maternity & Adoption Leave: 6 months full pay, then 6 months half pay; Paternity: 2 weeks leave, with an additional 3 weeks in the first 3 years
- Employee savings and retail discounts
- Cycle to work scheme
- Many discounts for family and friends on high street retailers, theme parks, hotels, travel, and more
- Career development opportunities with training plans managed through our in-house Technical training team
- Support for you and your family through an online Wellbeing centre
Who are you
You’ll hold a City and Guilds, NVQ Level 3, or an equivalent qualification. You’ll have completed an apprenticeship in the HGV industry or have equivalent experience, along with relevant experience in the commercial vehicle industry.
Basic knowledge of computer software packages including Word, Excel, and Outlook is preferred, as is a general level of computer literacy. A basic working knowledge of vehicle technology is expected.
HGV Class 1 or 2/PSV Licence would be ideal but not essential.
Apply today and help keep the world moving with Volvo Truck and Bus!
We value your data privacy and do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future of efficient, safe, and sustainable transport solutions. Joining Volvo Group offers you the opportunity to work with leading brands and be part of a global company harnessing automated driving, electromobility, and connectivity.
Our people are passionate, high-performing, and thrive on teamwork and learning. Every day at Volvo is supported by a culture of care, inclusiveness, and empowerment.
If you aspire to grow and make an impact, join us to create a better, more resilient society for future generations.
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Technician (VAS/Field Service) - Ipswich employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician (VAS/Field Service) - Ipswich
✨Tip Number 1
Familiarise yourself with Volvo's latest technology and products. Understanding the specifics of their vehicles will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Volvo Trucks. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with HGVs or similar vehicles. Be ready to share specific examples of past repairs or maintenance tasks you've completed, as practical knowledge is key for this role.
✨Tip Number 4
Highlight your customer service skills. As a Field Service Technician, building positive relationships with clients is crucial, so be prepared to discuss how you've successfully managed customer interactions in the past.
We think you need these skills to ace Technician (VAS/Field Service) - Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the HGV industry and any qualifications like City and Guilds or NVQ Level 3. Emphasise your technical skills and any previous roles that involved field service or customer support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and technical support, as well as your commitment to ongoing learning and development.
Highlight Relevant Skills: In your application, be sure to mention your familiarity with computer software packages like Word, Excel, and Outlook. If you have any knowledge of vehicle technology or hold an HGV Class 1 or 2/PSV Licence, make that clear as well.
Follow Application Instructions: Ensure you submit your application through the StudySmarter website, following all instructions carefully. Double-check that all required documents are included and that your application is free from errors before hitting 'submit'.
How to prepare for a job interview at AB Volvo
✨Know Your Technical Stuff
As a Technician, you'll need to demonstrate your technical knowledge during the interview. Brush up on your understanding of Volvo trucks and associated equipment, as well as any relevant diagnostic tools or software you might use.
✨Showcase Your Customer Service Skills
This role involves a lot of interaction with customers, so be prepared to discuss how you've provided excellent customer service in the past. Share specific examples where you built positive relationships or resolved issues effectively.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and technical skills. You might be asked to explain how you would handle a specific breakdown scenario or perform a particular repair. Think through these scenarios beforehand.
✨Highlight Your Teamwork Experience
Since you'll be working as part of a skilled team, it's important to convey your ability to collaborate effectively. Discuss any previous experiences where teamwork was crucial to achieving a goal or completing a project successfully.
