At a Glance
- Tasks: Be the go-to person for customer inquiries and ensure top-notch service experiences.
- Company: Join a leading company in the commercial vehicle industry with a supportive team.
- Benefits: Enjoy 33 days holiday, life assurance, healthcare, and amazing discounts.
- Other info: Fast-paced environment with great career progression opportunities.
- Why this job: Make a real difference by helping customers keep their vehicles on the road.
- Qualifications: Experience in customer service and knowledge of commercial vehicle maintenance is essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Reading, GB, RG2 0TG
Position Type: Professional
Salary: £30,000 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts: Monday to Friday (8.30am - 5.30pm)
We are looking for an experienced Truck Service Advisor / Customer Service Representative (CSR) to join our busy team. If you have a proven background in commercial vehicle service, enjoy building strong customer relationships, and thrive in a fast‑paced workshop environment, we'd like to hear from you.
As the first point of contact for our customers, you'll play a key role in delivering an outstanding service experience from vehicle check‑in through to collection. Working closely with our workshop team, you'll ensure repairs and maintenance are managed efficiently while keeping customers fully informed throughout the process.
Benefits
- 33 days holiday including bank holidays
- Life assurance
- Company pension
- Career progression and training
- Healthcare plan with access to dental insurance
- Enhanced paternity/maternity/foster leave
- Referral schemes earn yourself £1000!
- Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!
About you
- Previous experience as a Truck Service Advisor, Commercial Vehicle Service Advisor, or in a similar aftersales customer service role.
- A strong understanding of commercial vehicle maintenance and workshop operations.
- Excellent customer service and communication skills.
- The ability to remain calm and organised while managing multiple priorities.
- Strong administrative and IT skills.
- Full UK driving licence an advantage.
What you’ll do
- Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
- Provide accurate information on Volvo Trucks products, services, parts, and warranties.
- Coordinate with dealers, service centers, and internal departments to resolve issues.
- Handle order processing, tracking, and follow‑ups for parts and services.
- Manage and document customer interactions in CRM systems.
- Escalate complex or technical issues to appropriate teams.
- Support aftersales services, including maintenance scheduling and service updates.
- Ensure compliance with company policies and service standards.
- Maintain strong customer relationships and deliver a positive brand experience.
Apply today and help keep our customers moving with Volvo Trucks Reading. We value your data privacy and therefore do not accept applications via mail.
Service Advisor/Customer Service Representative - Reading employer: AB Volvo
Join our dynamic team in Reading as a Service Advisor/Customer Service Representative, where you'll enjoy a supportive work culture that prioritises employee growth and development. With competitive benefits including 33 days of holiday, life assurance, and industry-leading discounts, we are committed to providing a rewarding environment for our staff. Experience the satisfaction of building strong customer relationships while working in a fast-paced workshop setting, all within a company that values your contributions and offers clear career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor/Customer Service Representative - Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AB Volvo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AB Volvo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor/Customer Service Representative - Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AB Volvo:Your cover letter is your chance to shine! Tell us why you want to work at AB Volvo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AB Volvo!
How to prepare for a job interview at AB Volvo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
