At a Glance
- Tasks: Support the parts department by supplying parts and providing excellent customer service.
- Company: Join a dynamic team in a leading automotive company.
- Benefits: Competitive salary, healthcare, generous holidays, and industry discounts.
- Other info: Great career progression opportunities and a fun work environment.
- Why this job: Be part of a crucial role that keeps vehicles running smoothly.
- Qualifications: Driving licence and ability to identify parts using catalogues.
The predicted salary is between 25000 - 30000 £ per year.
Salary
competitive + overtime + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts
- Dayshift - 6.00am – 2.30pm (Monday - Friday)
- Backshift – 2.30pm – 10.30pm (Monday – Friday)
- 1 in 3 Saturdays paid at overtime (7am – 1pm)
As a Parts Advisor, you will play a key role in supporting the efficient operation of the parts department by providing excellent service to both internal and external customers.
You will be responsible for supplying parts to the workshop, managing goods received, handling customer sales enquiries, processing orders, and ensuring accurate stock control.
- 33 days holiday including bank holidays
- Life assurance
- Company pension
- Career progression and training
- Healthcare plan with access to dental insurance
- Enhanced paternity/maternity/foster leave
• Referral schemes earn yourself £1000!
- Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!
What you'll do
- Supply parts and components promptly to workshop technicians.
- Identify and source correct parts using electronic catalogues and manufacturer systems.
- Assist with urgent workshop requirements to minimise vehicle downtime.
- Receive, inspect, and process incoming deliveries.
- Serve retail and trade customers professionally and efficiently.
- Provide product advice and technical parts information.
- Handle incoming customer calls regarding parts availability, pricing, and orders.
- Maintain accurate stock records and support stock control activities.
- Participate in stock counts and inventory audits.
Who are you?
- Driving Licence required
- Able to identify different parts using catalogues and systems.
- Numerical ability to be able to work with part numbers.
- To be able to effectively communicate at all levels both written and verbally with people inside the organization as well as external customers.
- Selling/influencing others to buy additional parts.
- Documenting/recording information.
- IT literate to competently use DMS and associated software & systems.
- Proactive, enthusiastic and approachable.
- Accuracy and attention to detail.
- Flexible and positive approach to changing circumstances/priorities.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Hayes in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like AB Volvo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like AB Volvo!
We think you need these skills to ace Parts Advisor - Hayes in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at AB Volvo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at AB Volvo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show AB Volvo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at AB Volvo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
