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- Tasks: Coordinate field service operations and ensure smooth communication between teams.
- Company: Join Volvo Group, a leader in sustainable transport solutions.
- Benefits: Enjoy 25 days holiday, healthcare, pension plan, and exclusive discounts.
- Why this job: Make a real impact in the transport industry while developing your skills.
- Qualifications: Experience in service coordination and strong organisational skills required.
- Other info: Be part of a supportive team dedicated to innovation and sustainability.
The predicted salary is between 30000 - 42000 £ per year.
As a Field Service Coordinator, you’ll be the vital link between the field, workshops, and internal teams. You’ll help ensure service operations run smoothly, technical issues are resolved efficiently, and downtime for our customers is kept to a minimum.
To ensure that all service, repair, campaign and other work identified through Volvo, customer and or other systems is planned and allocated in accordance with both Manufacturer, VOSP and customer requirements, and that all work is completed to time.
- To ensure the identification, planning and distribution of parts to the field-based engineers in support of all allocated work demands.
- Ensure that all planned and identified work is converted into a work instruction with all relevant supporting documentation.
- To ensure whenever necessary that repair authorisations and order numbers are sought in advance.
- Manage, maintain and communicate all work plans to customers and field service engineers.
- Confirm and agree details of planned & unplanned visits with customers, including re-plan of any outstanding defects.
- Produce VOR communication report for selected customers.
- Proactively promote benefits and up-sell products and services to the customer including service point on-line.
- Assist where necessary with the invoicing to reduce WIP.
- Produce and explain invoice to customer at point of pro-forma, resolve any queries or objections on a timely basis.
- Follow up after service / repair visit to check customer satisfaction as per WPP process.
What we are looking for:
- Experience in field service coordination, technical support, or service operations.
- Strong organizational and communication skills.
- Technical understanding of trucks, buses, or heavy vehicles (or a strong willingness to learn).
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with a collaborative approach.
- Proficiency in relevant systems and tools (service management systems an advantage).
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- 25 days holiday + bank holidays.
- Company pension plan.
- Healthcare with access to dental insurance.
- Many discounts for yourself, family and friends.
We value your data privacy and therefore do not accept applications via mail.
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society.
At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Field Service Coordinator - FTC 1 year employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator - FTC 1 year
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Volvo Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Volvo's latest projects and values. Show them you’re not just another candidate but someone who genuinely cares about their mission in sustainable transport.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle real-life scenarios as a Field Service Coordinator. This will help you articulate your experience and skills confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Field Service Coordinator - FTC 1 year
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service Coordinator role. Highlight your relevant experience in field service coordination and any technical knowledge you have about trucks or heavy vehicles. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, it’s essential to showcase your strong organisational and communication skills. Use examples from your past experiences to demonstrate how you’ve effectively managed multiple priorities.
Be Customer-Focused: We’re looking for someone with a customer-focused mindset. In your application, mention any experiences where you’ve gone above and beyond to ensure customer satisfaction. This will show us that you understand the importance of keeping our customers happy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Volvo Group.
How to prepare for a job interview at AB Volvo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Service Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing work plans and communicating with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Think about times when you coordinated projects or resolved technical issues efficiently. Sharing these stories will highlight your capability to thrive in a fast-paced environment.
✨Brush Up on Technical Knowledge
Even if you’re not an expert in trucks or heavy vehicles, showing a willingness to learn is crucial. Do some research on common technical issues related to the industry and be ready to discuss how you would approach learning more about them. This will reflect your customer-focused mindset and collaborative approach.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!
