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- Tasks: Lead the workshop team and ensure top-notch service quality and efficiency.
- Company: Join Renault Trucks, part of the innovative Volvo Group.
- Benefits: Earn up to £50,000 plus bonuses, 25 days holiday, and employee discounts.
- Why this job: Make a real impact in a sustainable transport industry with a supportive team.
- Qualifications: HGV workshop experience and strong supervisory skills required.
- Other info: Be part of a global company committed to a better future.
The predicted salary is between 40000 - 50000 £ per year.
Renault Trucks Felixstowe is looking for an experienced Workshop Controller to manage the workshop. You will be experienced in supervising colleagues along with the control of work going through the workshop; a Retail Dealership workshop background is desirable.
What you will do:
- Offering a basic up to £50,000 (DOE) with a 10% KPI-driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.
- Hours: Monday to Friday 42.5 hours - 08:00-17:00.
- As the most senior colleague below the Dealerpoint Manager, the Workshop Controller's core role is to proactively manage the customers’ journey from planning, arrival, quality of work through to invoice/claim closure.
- You will ensure that service and repair work is completed to time and quality standards and all invoice/claim documents are complete and accurate.
- Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.
- The motivation, personal development and performance management of the team is a key part of the role along with dealing with employee issues on a day-to-day basis.
Skills and Experience:
- HGV workshop experience at supervisor or above level.
- Employee (Technician) management / supervisory skills and experience.
- Identifying employee ongoing training needs.
- Budgeting and planning of workshop productivity / efficiency.
- Customer facing experience with the ability to problem solve.
- Working with the CSR to ensure open lines of communication.
- Ideally a level 3 HGV Technician qualification.
25 days holiday and rising with service. Employee discounts across Retailers, Cinemas, Services +++. Cycle to Work Scheme.
Renault Truck Commercials is an Equal Opportunities Employer. We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in:
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to having a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry.
We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Workshop Controller in Felixstowe employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend workshops or events, and don’t be shy about letting people know you’re on the lookout for a Workshop Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Renault Trucks and understanding their values and mission. Tailor your responses to show how your experience aligns with their goals, especially around customer service and workshop efficiency. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! As a Workshop Controller, you’ll need to handle various challenges daily. Think of examples from your past experiences where you’ve successfully managed issues, and be ready to share these during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Renault Trucks and being part of something bigger.
We think you need these skills to ace Workshop Controller in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your HGV workshop experience and any supervisory roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Workshop Controller role. Share specific examples of how you've managed teams and improved workshop productivity in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've successfully dealt with customer issues or improved processes. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at AB Volvo
✨Know Your Workshop Inside Out
Before the interview, make sure you understand the specific operations of a workshop. Familiarise yourself with common challenges and solutions in managing workshop productivity and efficiency. This will show your potential employer that you're not just experienced but also proactive about improving processes.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Prepare examples of how you've successfully managed teams in the past, focusing on motivation, performance management, and resolving employee issues. Highlighting your ability to foster a positive work environment will resonate well with the interviewers.
✨Demonstrate Customer-Centric Thinking
Since managing customer expectations is key, think of instances where you've gone above and beyond for customers. Be ready to discuss how you handle complaints and ensure quality service. This will illustrate your commitment to customer satisfaction and your problem-solving skills.
✨Prepare for Technical Questions
Brush up on your HGV knowledge and be ready to answer technical questions related to workshop operations. Understanding budgeting and planning for workshop productivity will also be crucial. Showing that you can balance technical expertise with managerial skills will set you apart from other candidates.
