Frontline Technician - Ely

Frontline HGV Technician – Ely Cambridge

• £22 per hour dependent upon skill set and experience
• up to £3,000 signing bonus! (payable after 6 months service)

Flexible working hours with core hours – 0800hrs to 1600hrs Monday to Friday

(occasional Saturday as required @ overtime time and a half )

Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers’ businesses moving.

• Experience of working on Bus, Coach and Trucks
• Qualified HGV/PSV Technician (NVQ Level 3 or equivalent).
• Experience in vehicle diagnostics, servicing, and repairs.
• Strong problem-solving skills with a customer-first attitude.
• Ability to work independently and as part of a close-knit team
• Good customer service skills as you will be working remotely on customer sites

We can offer you

• Van provided for use in working hours (can be taken home due to remote working)
• 25 days holiday + bank holidays raising to 30 days with service
• Enhanced paternity/maternity/foster leave
• healthcare plan with access to dental insurance
• Generous company pension plan
• many discounts for yourself, family and friends including gym menberships, travel, hotel, theme park days plus many more!
• Ongoing training and career development

What will you do

Key responsibilities within the role…

• To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services.
• To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts)
• To pro-actively plan and load own workload in order to achieve agreed targets
• To provide superior diagnostic and repair skills in support of customer problems / needs.
• To take responsibility for field based commercial decisions with customers.
• To work within locally agreed targets / objectives.
• To provide daily feedback to Frontline Support manager on any non-productive hours
• To pro-actively support other Frontline technicians in the region
• To provide temporary cover for other Frontline technicians (holiday, illness, training etc)
• To attend Frontline and Bus & Coach Commercial crew meetings when necessary.
• To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for addition product / services for the future.
• To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers)
• To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support.
• To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.