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- Tasks: Support customers with international breakdowns using your language skills.
- Company: Join Volvo Group, a global leader in sustainable transport solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and exclusive discounts.
- Why this job: Be part of a passionate team dedicated to outstanding customer experiences and social impact.
- Qualifications: Fluent in French, Spanish, and Italian; adaptable and proactive problem-solver.
- Other info: Work in a diverse environment with opportunities for personal and career development.
The predicted salary is between 28719 - 28719 £ per year.
Select how often (in days) to receive an alert:
Salary: £28,719 per annum + 6% shift premium after 1st month of training ( £144/ month) – based on both French and Spanish speaking.
Shift rotation every 4 weeks:
Week 1: 07:00 – 15:30
Week 2: 14:00 – 22:30
Week 3: 06:00 – 14:30
Week 4: 14:30 – 23:00
At Volvo Action Service (VAS), we ensure that Volvo Group customers across Europe receive prompt, reliable support whenever their vehicles face issues. Exceptional customer service drives everything we do, and we take a proactive approach to getting vehicles back on the road quickly and smoothly.
Meet Your New Team
Join a diverse, dynamic environment where your colleagues become your family away from home. We’re a truly global team, speaking 21 languages to serve our customers across Europe. Our operations are 24/7, with teams based in Ghent (Belgium), Rugby (UK), Bucharest (Romania), and Johannesburg (South Africa). What unites us is a shared passion for delivering outstanding customer experiences and tackling challenges head-on.
About the role:
As a multi-lingual coordinator, your language skills will help support customers dealing with international breakdowns. No matter where the vehicle is located in Europe, you\’ll take ownership of the situation, giving our customers peace of mind.
Clear, effective communication is crucial. You’ll stay in regular contact with the dealer handling the repair, keeping the customer informed every step of the way. With your creative problem-solving abilities, you’ll ensure the customer feels fully supported—even when the unexpected happens.
Collaboration and teamwork are central to how we operate!
- We offer a competitive salary with an additional 6% shift premium.
- Our hybrid working model allows you to work from home 50% of the time.
- We actively support your personal and career development within the Volvo Group.
- Our Employee Assistance Program includes wellness, mindfulness, and counselling resources.
- Through “Workplace Options: Perks at Work,” you\’ll enjoy discounts on shopping vouchers, cinema tickets, travel, gym memberships, and more.
Who are you?
- You put the customer first, always striving to deliver the best possible service and solution.
- Confident and adaptable, you tailor your communication style to each customer, ensuring they feel heard and supported.
- You’re proactive and creative when solving problems, going the extra mile to get things done.
- You thrive in a team environment, helping and encouraging your colleagues.
- You\’re keen on continuous learning and self-improvement.
- You\’re open to shift work, ensuring our 24/7 service runs smoothly for customers around the clock.
- You speak fluent French, Spanish, and Italian.
All Volvo Group adverts are posted for a minimum of 10 days.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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Customer Support Advisor employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the Volvo Group's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your language skills, especially in French and Spanish. Being able to demonstrate your fluency in these languages during any interactions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer service challenges in the past. Highlighting your problem-solving abilities and teamwork experiences will resonate well with the role's requirements.
✨Tip Number 4
Research common issues faced by customers in the transport industry. Being knowledgeable about potential challenges can help you engage in meaningful conversations during interviews, demonstrating your proactive approach.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Highlight Language Skills: Since the role requires fluency in French, Spanish, and Italian, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used these languages in customer service or problem-solving scenarios.
Emphasise Customer Service Experience: The job focuses on exceptional customer service. In your application, include detailed examples of past experiences where you provided outstanding support, resolved issues, or went the extra mile for customers. Use metrics if possible to demonstrate your impact.
Showcase Problem-Solving Abilities: The role requires creative problem-solving skills. In your application, describe situations where you successfully tackled unexpected challenges. Highlight your thought process and the positive outcomes that resulted from your actions.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically to the Customer Support Advisor position at Volvo Group. Use keywords from the job description and align your skills and experiences with the responsibilities outlined in the posting.
How to prepare for a job interview at AB Volvo
✨Showcase Your Language Skills
As a Customer Support Advisor, you'll need to communicate effectively in multiple languages. Be prepared to demonstrate your fluency in French, Spanish, and Italian during the interview. You might be asked to role-play a customer interaction, so practice speaking clearly and confidently in these languages.
✨Emphasise Customer-Centric Mindset
The role requires a strong focus on customer service. Share examples from your past experiences where you went above and beyond to assist a customer. Highlight your problem-solving skills and how you adapt your communication style to meet different customer needs.
✨Demonstrate Teamwork and Collaboration
Volvo values teamwork highly. Prepare to discuss how you've worked effectively in teams before. Think of specific instances where you supported colleagues or contributed to a group goal, as this will show that you're a good fit for their collaborative environment.
✨Be Ready for Shift Work Questions
Since the position involves shift work, be ready to discuss your flexibility and willingness to adapt to different schedules. Show that you understand the importance of maintaining 24/7 support for customers and express your readiness to embrace this aspect of the job.
