Customer Service Representative - Thetford

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Customer Service Representative - Thetford

Location: Thetford, GB, IP24 1HZ

Position Type: Professional

Service Advisor/CSR - Thetford

Salary up to £28k + bonus + overtime!

Monday to Friday 0900hrs to 1700hrs

Saturday on a rota basis 0700hrs to 1200hrs

Join a team that keeps the world moving!

At Volvo Trucks, we are committed to driving progress and shaping the future of transport solutions. We are currently looking for a dedicated and customer-focusedCustomer Service Representativeto join our dynamic team at our Thetford dealership

• Competitivesalary up to £28,000 p.a.(depending on experience)
• Generous Company pension plan
• 25 days holiday raising to 30 days with service + bank holidays
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Many benefits for yourself, family and friends including gym memberships, travel, hotel, theme park days +++ many more
• OngoingVolvo training and career developmentopportunities

Who are you?

• you have the ability to work in an organised manner within a fast moving environment
• Good customer service skills both face to face and via telephone
• Be proactive in identifying customer needs and find solutions
• Flexible and positive approach to changing cirumstances/priorities
• team oriented
• Good level of IT skills to include Excel, outlook

What will you be doing

Working in a busy fast paced role based in reception area

• Manage reception area and be main point of contact for customers
• Schedule service appointments/MOTs and follow up with customers
• Liaise and coordinate with workshop and customers on progress, ensure timely authorisation for all work is received
• Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries
• carry out site administration

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.