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- Tasks: Be the friendly face of our customer service, managing inquiries and ensuring satisfaction.
- Company: Join a diverse and inclusive team focused on creating a supportive work environment.
- Benefits: Enjoy 25 days holiday, quarterly bonuses, and a healthcare plan with dental insurance.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced setting.
- Qualifications: Friendly, organised, and detail-oriented individuals with basic computer skills are welcome.
- Other info: We encourage all applicants, even if you don't meet every qualification, to apply!
The predicted salary is between 24000 - 30000 £ per year.
Salary up to £30,000 p.a. + quarterly bonus
Shift pattern - rotating weekly 0600hrs to 1400hrs/11hrs to 1900hrs Alternative Saturdays 0600hrs to 1000hrs
Enjoy being customer facing, working in a fast paced environment, read on....... As a Customer Service Representative, you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As the single point of contact for the customer, you will provide relevant, accurate, and timely information, ensuring that customer expectations are managed at all times.
What you will do:
- Manage the Reception area and be the main point of contact for customers
- Ensure the customer reception area is maintained to a professional standard
- Plan, schedule, and maintain customer service plans and workshop planner
- Confirm and book MOTs, planned and unscheduled work with customers in line with VOSA requirements
- Maintain customer contact, updating the customer, the workshop planner, and any relevant systems before, during, and after any work is undertaken
- Update the customer and workshop regarding contract type
- Prepare quotes, ensuring customer authorization is received prior to work being undertaken
- Liaise and coordinate between customer and workshop on progress and ensure timely authorization of all incremental work is received
- Prepare and provide invoices to customers at the point of vehicle collection, resolving any queries or objections on a timely basis
- Undertake follow-up after service/repair visits to check customer satisfaction
- Carry out any depot administration tasks as required within your role
Who are you?
- Ability to work in an organized and methodical manner in a fast-moving environment
- Friendly and helpful nature with the desire to deliver excellent customer service
- Effective communication skills with customers and colleagues
- Ability to adapt your approach in specific circumstances to ensure a positive outcome
- Good attention to detail
- Proactive in ensuring customer expectations are met and exceeded
- Basic knowledge of Word, Excel, Outlook applications, and general computer literacy
What’s in it for you?
- 25 days holiday + bank holidays, raising to 30 days with service
- Quarterly bonus
- Enhanced paternity/maternity leave
- Healthcare plan with access to dental insurance
- Many benefits for yourself, family, and friends, including travel, hotel, experience days, and much more
Who we are and what we believe in:
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic selves to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Customer Service Representative Prof. (00900795) employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Prof. (00900795)
✨Tip Number 1
Familiarise yourself with the specific customer service processes and tools used in the automotive industry. Understanding how to manage bookings, handle customer queries, and liaise with workshops will give you a significant edge during interviews.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or handled difficult customer situations. This will showcase your adaptability and problem-solving skills.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you would approach different customer scenarios. Being able to articulate your thought process on managing customer expectations can set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values around inclusion, diversity, and equity. Be ready to discuss how you align with these principles and how you can contribute to creating a supportive environment for both customers and colleagues.
We think you need these skills to ace Customer Service Representative Prof. (00900795)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'customer satisfaction', 'effective communication', and 'attention to detail' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've exceeded customer expectations in previous roles, and express your enthusiasm for working in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as organisation, adaptability, and proficiency in Word, Excel, and Outlook. Provide examples of how you've used these skills effectively in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Representative.
How to prepare for a job interview at AB Volvo
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to provide excellent service is key. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your friendly and helpful nature.
✨Demonstrate Organisational Skills
This role requires you to manage multiple tasks efficiently. Be ready to discuss how you stay organised in a fast-paced environment, perhaps by sharing specific tools or methods you use to keep track of your responsibilities.
✨Communicate Effectively
Effective communication is crucial in this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would communicate with both customers and colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential situations you might face in the role and how you would handle them, ensuring you demonstrate your proactive approach to exceeding customer expectations.
