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- Tasks: Be the friendly face of Volvo, managing customer interactions and scheduling services.
- Company: Join Volvo Trucks, a leader in sustainable transport solutions with a commitment to innovation.
- Benefits: Enjoy up to 33 days holiday, a pension scheme, and health cash plans.
- Why this job: Make a real impact while working in a supportive, team-oriented environment.
- Qualifications: Must be organised, friendly, and have basic computer skills; customer service experience is a plus.
- Other info: Flexible shifts and opportunities for growth in a global company.
The predicted salary is between 30000 - 42000 £ per year.
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Customer Service Representative- Edinburgh
Location:
Broxburn, GB, EH52 5ND
Position Type: Professional
Customer Service Representative
Location:Edinburgh
Salary: Competitive
Position type: Full-time – Permanent
Shift Patterns: Week 1: Mon to Thurs 7 am to 15:30 – Fri 7 am to 14:30 Week 2: Mon to Thur 9:30 am to 6 pm Friday 9:30 am to 17:00.
Volvo Trucks is renowned for deliveringhigh-qualitycommercial vehicles and outstanding customer service. Our Edinburgh site is committed to maintaining this reputation by providing superior support to ourcustomers. We are currently seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team and be the first point of contact for our valued clients.
As the first point of contact for our valued customers, you\’ll play a pivotal role in managing the reception area, creating a welcoming environment, and ensuring customers feel well-informed and supported at every stage of their journey with us.
Your Responsibilities:
Customer Relations & Reception Management:
Be the face of Volvo Group UK, offering exceptional service by managing the reception area and acting as the main point of contact for customers. Your friendly and professional demeanor will set the tone for every interaction.
Service Scheduling & Planning:
Take charge of the planning and scheduling of customer service appointments, ensuring smooth operations by coordinating the workshop planner and customer service plans with precision.
MOT and Service Coordination:
Handle the seamless booking of MOTs and both planned and unscheduled work in compliance with VOSA requirements, ensuring that every detail aligns with industry standards.
Communication & Updates:
Keep customers in the loop by providing timely updates before, during, and after any work is completed. Maintain accurate records in the workshop planner and relevant systems to ensure smooth communication across teams.
Contract & Service Details:
Update customers and workshop teams on contract types and work progress, proactively liaising between the two to ensure all incremental work is authorised promptly.
Job Documentation Accuracy:
Ensure the accuracy of job documentation received from the workshop, reviewing it meticulously to ensure smooth billing and service completion.
Invoicing & Customer Satisfaction:
At the point of vehicle collection, prepare and provide invoices to customers. Resolve any queries or objections quickly, maintaining a positive relationship. Follow up after the service to ensure customer satisfaction and address any concerns.
Administrative Support:
Support the depot with various administrative tasks, contributing to the efficiency of the operation and ensuring every detail is managed with care
Who are you?
- Be able to work in an organised & methodical manner in a fast moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate to customers and colleagues
- To be able to identify customers’ needs & propose appropriate solutions
- To be able to remain calm and patient in a dynamic business environment
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented
- Basic knowledge of Word, Excel & Outlook applications & general computer literacy
Alongside your salary we can also offer you some fantastic employee benefits. Here\’s just some of them:
- Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)
- Contributory Pension scheme + Health Cash Plan + Life Insurance
- Electric Car Salary Sacrifice Scheme
- Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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Customer Service Representative- Edinburgh employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- Edinburgh
✨Tip Number 1
Familiarise yourself with Volvo Trucks' values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, as effective communication is key in this role. Consider role-playing scenarios where you handle customer inquiries or complaints, which will prepare you for real-life situations you'll encounter as a CSR.
✨Tip Number 3
Research common customer service challenges in the automotive industry. Being knowledgeable about potential issues and how to resolve them will demonstrate your proactive approach and readiness to tackle the responsibilities of the position.
✨Tip Number 4
Network with current or former employees of Volvo Trucks on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Representative- Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, organisation, and problem-solving, which are crucial for the Customer Service Representative role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Volvo's commitment to quality. Mention specific examples from your past experiences that demonstrate your ability to handle customer relations effectively.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as being organised, having a friendly nature, and being able to work in a fast-paced environment. Use concrete examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at AB Volvo
✨Research the Company
Before your interview, take some time to learn about Volvo Trucks and their commitment to customer service. Understanding their values and mission will help you align your answers with what they are looking for in a Customer Service Representative.
✨Showcase Your Communication Skills
As a CSR, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally. You might be asked to role-play a customer interaction, so practice articulating your thoughts and responding to potential customer queries.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service, and be ready to share these during the interview.
✨Emphasise Your Teamwork Skills
Volvo values teamwork, so be sure to highlight your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles, and express your enthusiasm for being part of a supportive workplace.