At a Glance
- Tasks: Manage Enterprise accounts, driving retention and expansion through strategic consulting.
- Company: Join a global team at AB Tasty, a leader in customer success.
- Benefits: Enjoy flexible work, competitive pay, and comprehensive health care.
- Other info: Opportunities for professional growth and a vibrant office culture.
- Why this job: Make a real impact while collaborating with a diverse international team.
- Qualifications: 4-5 years in Customer Success or Account Management within SaaS.
The predicted salary is between 60000 - 80000 £ per year.
THE TEAM
Team Name & Location: Enterprise Customer Success team, based in London.
Team Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv. You will report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients.
Role Overview: This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long‑term solution adoption.
Tech Stack & Tools: You will primarily use our proprietary AB Tasty platform, with a focus on both client‑side and server‑side implementations, alongside tools like Salesforce and Google Suite.
Additional Information: This is a London‑based role with approximately 80% of your working time spent in the UK, including regular presence in our London office, and occasional travel to meet clients or collaborate with team members in India and Tel Aviv. Strong technical curiosity is required to manage complex Enterprise client needs, but no development skills are necessary.
YOUR MISSION
- Manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
- Build and maintain strong, trust‑based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long‑term growth initiatives.
- Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals.
- Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
- Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set‑up, and translate customer insights into actionable feedback for product improvement.
- Act as a strategic advisor and advocate for your Enterprise customers, presenting KPIs, performance summaries and success stories to both end‑users and C‑level stakeholders.
WHAT YOU'LL BRING
- Proven experience in Customer Success or Account Management within a SaaS company, with 4‑5 years of relevant experience managing large, strategic Enterprise accounts.
- Confidence in consulting on CRO, UX, or analytics‑related projects, and communicating effectively with both technical and non‑technical audiences up to C‑level.
- Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server‑side implementation.
- If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
WHY YOU'LL LOVE IT HERE
- Make a Real Impact: Directly influence our success and contribute to the company's growth.
- Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
- International Culture: Collaborate with a diverse, global team across 8 countries.
- Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
- Flexible Work: Enjoy a hybrid setup with up to 3 remote workdays per week, plus a £50/month remote work allowance.
- Perks: Centrally located London office, 25 days of paid leave, comprehensive AXA Health Care fully paid by AB Tasty, generous parental leave (12 weeks maternity / 4 weeks second parent), wedding leave, and the opportunity to work remotely from abroad or hop between AB Tasty hubs globally.
INTERVIEW PROCESS
- Step 1: Discovery interview with Fayçal Bennegadi, Talent Acquisition Specialist.
- Step 2: Hiring Manager interview with Scarlett Tuplin, Head of Customer Success.
- Step 3: Case study presentation with Scarlett Tuplin and Parth (UK Head of Key Account Management).
- Step 4: Final meeting with Lee Brooker, Senior Customer Success Manager.
AB Tasty is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
DETAILS
- Contract: Permanent full‑time
- Location: London
- Remote: up to 3 days/week
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d employer: AB Tasty
At AB Tasty, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within our Enterprise Customer Success team based in London. With a strong emphasis on employee growth, we provide ample opportunities for professional development, flexible working arrangements, and a comprehensive benefits package, including generous parental leave and health care coverage. Join us to make a real impact while enjoying the autonomy to excel in your role and connect with a diverse, global team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AB Tasty. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AB Tasty before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AB Tasty:Your cover letter is your chance to shine! Tell us why you want to work at AB Tasty specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AB Tasty!
How to prepare for a job interview at AB Tasty
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
