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For Companies At a Glance
- Tasks: Drive customer satisfaction and growth by nurturing key accounts and providing strategic guidance.
- Company: Join a global leader in AI-powered experience solutions with a dynamic culture.
- Benefits: Enjoy flexible work, health insurance, and opportunities for professional development.
- Why this job: Make a real impact on customer success and influence the company's growth.
- Qualifications: 3+ years in Customer Success, strong communication skills, and analytical mindset.
- Other info: Collaborate with a diverse team across 8 countries in a hybrid work environment.
The predicted salary is between 40000 - 50000 £ per year.
WHO WE ARE
Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions? AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, AB Tasty has partnered with 1000+ global brands including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization - powered by AI, experimentation, personalization, and data. Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.
Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords but daily realities. Our culture is driven by strong values:
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live one team, one dream
At AB Tasty, it's not just about delivering powerful technology. It's about building an ambitious, collaborative organization where people grow, challenge the status quo, and shape what's next.
THE TEAM
Join our dynamic UK team in Manchester, where you'll collaborate with Sales, Partner and Marketing Teams. As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions. You will act as a strategic advisor, guiding key accounts through their journey, helping them achieve their business goals.
Collaboration tools: Churn Zero, Trello, Slack, Jira, Confluence, and more. Travel: occasional travel to client sites or team-building events.
WHAT YOU'LL DO
- Own and nurture a portfolio of commercial customers, ensuring long-term success
- Act as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies
- Collaborate with Key Account Managers to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion
- Proactively identify churn risks and implement strategies to improve retention
- Maintain a high level of customer engagement and satisfaction with a focus on customer-led strategy
- Provide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solution
- Analyse and identify new areas for optimisation following data analysis
- Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products
- Work closely with agencies and partners supporting shared customers, ensuring alignment on strategy, execution, and value delivery
WHAT YOU'LL BRING
- At least 3 years work of experience in a related field in Customer Success
- Customer-focused, organised with a proactive mindset
- Fluent in English, with excellent verbal and written communication skills
- Analytical thinker who can translate complex data into profitable marketing plans
- Interest in UX, e-commerce, analytics or CRO
- Desirable: experience working with digital agencies, technology partners, or channel ecosystems in a customer-facing role
- Willingness and ability to travel as needed to meet clients on-site, particularly in Manchester and Ireland
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!
WHY YOU'LL LOVE IT HERE
- Make a real impact: directly influence our success and be a player in the company's growth
- Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
- International culture: collaborate with a diverse, global team across 8 countries
- Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
- Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
- Various perks: enjoy various benefits: health insurance, additional days off, and support for remote working expenses
INTERVIEW PROCESS
- Discovery interview with Nataliia, Talent Acquisition Specialist
- Hiring Manager interview with Scarlett, CSM Team Leader
- Case study with the hiring manager
- 30-minute meeting with Celine, VP Clients and a cultural team-fit interview with some of the UK office members
DETAILS
- Contract: permanent full-time
- Location: Manchester
- Work policy: hybrid
Customer Success Manager - UK - M/F/D in Manchester employer: AB Tasty
Contact Detail:
AB Tasty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - UK - M/F/D in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AB Tasty on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching AB Tasty's recent projects and successes. Show us that you’re genuinely interested in our mission and how you can contribute to customer success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your analytical skills and customer-focused mindset to impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Success Manager - UK - M/F/D in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about helping clients achieve their goals and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or related fields. We love seeing how your background aligns with what we do at AB Tasty, so don’t be shy about showcasing your skills!
Be Data-Driven: Since we’re all about optimisation and data, include examples of how you've used data to drive decisions in your previous roles. This will show us that you understand the importance of analytics in enhancing customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AB Tasty
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand key metrics like NPS, churn rates, and how to drive customer engagement. This will help you speak confidently about how you can contribute to AB Tasty's mission of enhancing customer satisfaction.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Be ready to share specific examples where your analytical thinking led to successful outcomes. This aligns perfectly with the role's focus on data-driven recommendations.
✨Familiarise Yourself with Collaboration Tools
Since the role involves using tools like Churn Zero, Trello, and Slack, it’s a good idea to get acquainted with these platforms. If you have experience with similar tools, be sure to mention it during the interview to demonstrate your readiness to hit the ground running.
✨Emphasise Your Soft Skills
AB Tasty values energetic and enthusiastic team members. Prepare to share stories that highlight your soft skills, such as teamwork, communication, and adaptability. These qualities are essential for building strong relationships with clients and colleagues alike.