At a Glance
- Tasks: Manage Enterprise accounts, driving retention and expansion through strategic consulting.
- Company: Join a dynamic global team at AB Tasty, based in London.
- Benefits: Enjoy flexible work, competitive pay, and comprehensive health care.
- Other info: Opportunities for professional growth and a vibrant company culture.
- Why this job: Make a real impact while collaborating with a diverse international team.
- Qualifications: 4-5 years in Customer Success or Account Management within SaaS.
The predicted salary is between 60000 - 80000 £ per year.
THE TEAM
- Team Name & Location: Enterprise Customer Success team, based in London.
- Team Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv. You will report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients.
Role Overview: This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long‑term solution adoption.
Tech Stack & Tools: You will primarily use our proprietary AB Tasty platform, with a focus on both client‑side and server‑side implementations, alongside tools like Salesforce and Google Suite.
Additional Information: This is a London‑based role with approximately 80% of your working time spent in the UK, including regular presence in our London office, and occasional travel to meet clients or collaborate with team members in India and Tel Aviv. Strong technical curiosity is required to manage complex Enterprise client needs, but no development skills are necessary.
YOUR MISSION
- Manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
- Build and maintain strong, trust‑based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long‑term growth initiatives.
- Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals.
- Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
- Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set‑up, and translate customer insights into actionable feedback for product improvement.
- Act as a strategic advisor and advocate for your Enterprise customers, presenting KPIs, performance summaries and success stories to both end‑users and C‑level stakeholders.
WHAT YOU'LL BRING
- Proven experience in Customer Success or Account Management within a SaaS company, with 4‑5 years of relevant experience managing large, strategic Enterprise accounts.
- Confidence in consulting on CRO, UX, or analytics‑related projects, and communicating effectively with both technical and non‑technical audiences up to C‑level.
- Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server‑side implementation.
If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
WHY YOU'LL LOVE IT HERE
- Make a Real Impact: Directly influence our success and contribute to the company's growth.
- Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
- International Culture: Collaborate with a diverse, global team across 8 countries.
- Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
- Flexible Work: Enjoy a hybrid setup with up to 3 remote workdays per week, plus a £50/month remote work allowance.
- Perks: Centrally located London office, 25 days of paid leave, comprehensive AXA Health Care fully paid by AB Tasty, generous parental leave (12 weeks maternity / 4 weeks second parent), wedding leave, and the opportunity to work remotely from abroad or hop between AB Tasty hubs globally.
INTERVIEW PROCESS
- Step 1: Discovery interview with Fayçal Bennegadi, Talent Acquisition Specialist.
- Step 2: Hiring Manager interview with Scarlett Tuplin, Head of Customer Success.
- Step 3: Case study presentation with Scarlett Tuplin and Parth (UK Head of Key Account Management).
- Step 4: Final meeting with Lee Brooker, Senior Customer Success Manager.
AB Tasty is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
DETAILS
- Contract: Permanent full‑time
- Location: London
- Remote: up to 3 days/week
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d in London employer: AB Tasty
AB Tasty is an exceptional employer that fosters a culture of ownership and autonomy, allowing you to make a real impact while working with a diverse, international team. With ample opportunities for professional growth, a flexible hybrid work model, and generous benefits including comprehensive healthcare and paid leave, you'll find a supportive environment in our centrally located London office that prioritises your well-being and career development.
