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- Tasks: Support customers, ensuring they get the most from our digital solutions and drive their success.
- Company: Join AB Tasty, a global leader in AI-powered experience solutions with a vibrant community.
- Benefits: Enjoy flexible work options, health insurance, and perks like additional days off.
- Why this job: Make a real impact while collaborating with a diverse team and accelerating your career.
- Qualifications: Degree in Business or related field; 1 year of customer success experience preferred.
- Other info: Work in a central London office with opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
WHO WE ARE
Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!
Since our founding in 2009, we\’ve partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
At AB Tasty, we\’re more than just a company – we\’re a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live one team, one dream
We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences – we’re committed to nurturing our team and their professional journeys.
Learn more about AB Tasty and our teams:
THE TEAM
Join our dynamic UK team in London, where you\’ll collaborate with Sales, Partner and Marketing Teams. As an Junior CSM, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.
You will act as a strategic advisor , guiding key accounts through their journey, helping them achieve their business goals.
- Collaboration tools: Churn Zero, Trello, Slack, Jira, Confluence, and more
- Travel: occasional travel to client sites or team-building events
YOUR MISSION
- Own and nurture a portfolio of SMB customers, ensuring long-term success
- Act as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies
- Collaborate with Key Account Manager to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion
- Proactively identify churn risks and implement strategies to improve retention
- Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty
- Provide Tests and Personalisations technical consulting & set-up with the solution
- Analyse and identify new areas for optimisation following data analysis
- Lead CRO meetings, workshops & training
- Help provide customer references and case studies; provide constructive feedback to the product team to improve AB Tasty products
WHAT YOU WILL BRING
- Degree in Business, Economics, IT, Digital or Marketing
- At least 1 years work of experience in a related field as a Customer Success
- Customer-focused, organised with a proactive mindset
- Fluent in English and with excellent verbal and written communication skills
- Analytical thinker who can translate complex data into profitable marketing plans
- Interest in UX, e-commerce, analytics or CRO
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
WHY YOU WILL LOVE IT HERE
At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our Infrastructure team, you’ll:
- Make a real impact: directly influence our success and be a player in the company\’s growth
- Ownership & autonomy: we believe in trust – no micromanagement, just the freedom to excel and take charge of your own journey
- International culture: collaborate with a diverse, global team across 8 countries
- Accelerate your career : we offer vast opportunities for professional development, education, and upward mobility
- Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
- Centrally located office & various perks: work in a vibrant space central London, and enjoy various benefits: health insurance, additional days off, and support for remote working expenses
INTERVIEW PROCESS
- Discovery interview with Nataliia, Talent Acquisition Specialist
- Hiring Manager interview with Scarlett, CSM Team Leader
- Case study with one of the team members
- A meeting with Celine, VP Client
- In-person cultural team-fit interview with some of the UK office
DETAILS
- Type: permanent (full-time)
- Location: 3 Waterhouse Square, London
- Work policy: hybrid, with up to 3 remote days per week
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Junior Customer Success Manager - UK - M/F/D employer: AB Tasty
Contact Detail:
AB Tasty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager - UK - M/F/D
✨Tip Number 1
Familiarise yourself with AB Tasty's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but are genuinely interested in contributing to their community.
✨Tip Number 2
Research the tools mentioned in the job description, such as Churn Zero, Trello, and Slack. Having a basic understanding of these platforms can give you an edge in discussions and show your proactive approach to learning about the role.
✨Tip Number 3
Prepare to discuss your experience with customer success strategies. Think of specific examples where you've improved customer satisfaction or retention in previous roles, as this will be crucial in demonstrating your fit for the Junior Customer Success Manager position.
✨Tip Number 4
Engage with AB Tasty's online presence. Follow them on social media, participate in discussions, and share relevant content. This not only shows your interest in the company but also helps you stay updated on their latest initiatives and culture.
We think you need these skills to ace Junior Customer Success Manager - UK - M/F/D
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or related fields. Emphasise skills that align with the job description, such as analytical thinking and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of AB Tasty's mission. Mention specific examples of how you've driven customer satisfaction and retention in previous roles.
Showcase Relevant Skills: In your application, clearly outline your experience with tools mentioned in the job description, like Trello or Slack. Highlight any familiarity with data analysis and optimisation strategies to demonstrate your fit for the role.
Express Your Enthusiasm: Convey your excitement about joining AB Tasty and contributing to their mission. Mention why you believe in their values and how you can contribute to their culture of innovation and growth.
How to prepare for a job interview at AB Tasty
✨Understand the Company Culture
Before your interview, take some time to research AB Tasty's core values and company culture. They value client satisfaction, teamwork, and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Success Experience
As a Junior Customer Success Manager, you'll need to demonstrate your experience in fostering customer relationships. Prepare examples of how you've previously helped clients achieve their goals or improved customer satisfaction.
✨Prepare for Case Studies
Since the interview process includes a case study, practice analysing data and presenting actionable insights. Think about how you would approach a client's needs and what strategies you would recommend based on data analysis.
✨Ask Insightful Questions
During the interview, don't hesitate to ask questions that show your interest in the role and the company. Inquire about the tools they use, like Churn Zero or Trello, and how the team collaborates to drive customer success.