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For Companies At a Glance
- Tasks: Make outbound calls to customers, schedule appointments, and handle inbound inquiries.
- Company: Join a dynamic team focused on providing exceptional customer service in the healthcare sector.
- Benefits: Enjoy a flexible work schedule with potential for permanent placement and competitive pay.
- Why this job: Be part of a supportive culture that values enthusiasm and compassion while making a real impact.
- Qualifications: Previous sales experience is preferred; strong communication and IT skills are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
JOB TYPE: Temporary to possible Permanent, Monday to Friday 37.5 hours plus 1 in 4 Saturdays 9am to 1pm
Role Purpose
Our client is seeking an energetic, passionate, and highly motivated Customer Service Advisor who is committed to helping people with their needs. This individual will make outbound calls to both new and existing customers, maximising booking opportunities, while occasionally handling inbound calls. The ideal candidate will exhibit excellent communication skills, a customer-focused mindset, and a genuine desire to assist others. Success in this role requires enthusiasm, compassion, and the ability to thrive in a fast-paced environment. This position combines proactive outreach to potential customers with exceptional service and support for inbound enquiries.
Outbound Sales:
- Engage with new leads to initiate conversations, focusing on scheduling private hearing tests with our Hearing Aid Dispensers, while identifying upselling opportunities where appropriate.
- Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role.
- Identify customer needs and propose suitable solutions.
- Consistently achieve and exceed assigned targets and KPIs.
- Maintain accurate and detailed records of calls and sales activities in the CRM system.
- Proactively follow up on leads generated through marketing campaigns.
- Handle incoming calls from customers with a proactive approach to understanding their requirements.
- Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews.
- Provide professional and courteous service to both new and existing customers via telephone and email.
- Identify opportunities for lead generation during customer interactions.
- Perform occasional administrative tasks as required.
Experience Required
- Proven experience in a sales role, ideally with both inbound and outbound responsibilities.
- Excellent verbal communication and active listening skills.
- Strong negotiation and persuasion abilities.
- Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications.
- Familiarity with CRM tools and sales software (e.g., Salesforce, HubSpot, or similar).
- A proven ability to thrive in a target-driven environment.
- High levels of organisation and attention to detail.
- Resilience and the ability to handle rejection in a professional manner.
- Experience within a healthcare setting is desirable.
Outbound Sales Advisor employer: A&B Recruitment
Contact Detail:
A&B Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Advisor
✨Tip Number 1
Familiarise yourself with the healthcare industry, especially regarding hearing aids and customer service. Understanding the products and services will help you engage more effectively with potential customers and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your outbound calling techniques. Since this role involves a significant amount of outbound calls, role-playing with a friend or family member can help you refine your pitch and improve your confidence when speaking to customers.
✨Tip Number 3
Develop your active listening skills. Being able to listen attentively to customer needs and concerns will not only help you provide better solutions but also build rapport, which is crucial for successful sales interactions.
✨Tip Number 4
Get comfortable with CRM systems and sales software. Familiarity with tools like Salesforce or HubSpot will give you an edge, as you'll be able to manage leads and track your performance efficiently, demonstrating your readiness for the role.
We think you need these skills to ace Outbound Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound sales and customer service. Use specific examples that demonstrate your communication skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for helping customers. Mention any previous experience in outbound calling and how it has prepared you for this position.
Highlight Key Skills: In your application, emphasise skills such as negotiation, persuasion, and active listening. These are crucial for the Outbound Sales Advisor role and should be evident in your written communication.
Showcase Your Resilience: Include examples of how you've handled rejection or challenging situations in previous roles. This will demonstrate your resilience and ability to thrive in a target-driven environment.
How to prepare for a job interview at A&B Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist clients in previous roles, as this aligns perfectly with the company's focus on customer satisfaction.
✨Demonstrate Your Sales Skills
Prepare to discuss your previous sales experience, particularly in outbound calling. Highlight any targets you've met or exceeded, and be ready to explain your approach to engaging potential customers and closing deals.
✨Familiarise Yourself with CRM Tools
Since the role involves maintaining records in a CRM system, it’s beneficial to mention any experience you have with tools like Salesforce or HubSpot. If you haven't used them before, do some research to understand their functionalities and be prepared to discuss how you would adapt.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview where you might need to demonstrate your communication skills. Practising how to handle objections or upsell services can help you feel more confident and showcase your abilities effectively.
