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For Companies At a Glance
- Tasks: Engage with customers via live chat and email, ensuring smooth operations.
- Company: Join an innovative insurance tech company aiming to transform car insurance.
- Benefits: Enjoy hybrid work options and flexible hours for a better work-life balance.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Previous motor insurance experience is a plus; strong communication skills are essential.
- Other info: Opportunity for growth and involvement in exciting business meetings.
The predicted salary is between 28800 - 43200 £ per year.
JOB TYPE: Permanent Full-time 37 hours or Part-time 15 hours + Hybrid options available 2 days office and 3 days home
Role Purpose
Reporting to the Head of Insurance operations, this is a hands-on role with an exciting new insurance tech company that is looking to revolutionise the outdated car insurance model. There is a growing need as volumes start to increase for a Customer Service Support person to assist the Head of Insurance Operations in answering live chat queries and helping with the smooth running of the business.
- Responding to and engaging with customers via “live chat”
- Responding to and managing email enquiries
- Reviewing and responding to customer reviews where appropriate
- Production of MI reports from various sources on a daily/weekly/monthly basis
- Cancellation and refunds of premium
- Processing of midterm adjustments
- Liaison with insurer and ancillary add on product providers
- Attendance at physical and virtual meetings encompassing the wider business
- Use of various software systems
- Undertaking regular competitor analysis to help ensure pricing remains competitive
Experience Required
Previous experience within a motor insurance role is advantageous along with the ability to work on your own initiative. Excellent organisational skills are a must along with good written and verbal communication. A good knowledge of Microsoft Word/Excel and related products is required.
Customer Services Support employer: A&B Recruitment
Contact Detail:
A&B Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Support
✨Tip Number 1
Familiarise yourself with the latest trends in the car insurance industry. Understanding the current market dynamics and customer expectations will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your live chat skills! Since this role involves responding to customers via live chat, consider simulating conversations or using chat platforms to enhance your ability to communicate clearly and efficiently under pressure.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as you'll need to produce MI reports. Familiarity with data analysis and reporting will not only boost your confidence but also show us that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the insurance tech space. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, making your application stand out when you apply through our website.
We think you need these skills to ace Customer Services Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Customer Services Support.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly within the motor insurance sector. Use specific examples to demonstrate your ability to handle live chat queries and manage email enquiries effectively.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application reflects your communication style. Use clear and concise language, and consider including a brief example of how you've successfully communicated with customers in the past.
Demonstrate Organisational Skills: Mention any tools or methods you use to stay organised, especially when managing multiple tasks like responding to customer reviews and producing MI reports. This will show that you can handle the demands of the position efficiently.
How to prepare for a job interview at A&B Recruitment
✨Know Your Insurance Basics
Brush up on your knowledge of motor insurance and the current trends in the industry. Being able to discuss recent changes or innovations will show your enthusiasm and understanding of the role.
✨Demonstrate Communication Skills
Since the role involves engaging with customers via live chat and email, practice clear and concise communication. Prepare examples of how you've effectively resolved customer queries in the past.
✨Familiarise Yourself with Software Tools
Get comfortable with Microsoft Word and Excel, as well as any other software mentioned in the job description. You might be asked about your experience with these tools, so having specific examples ready can set you apart.
✨Prepare for Competitor Analysis Questions
Understand the competitive landscape of the car insurance market. Be ready to discuss how you would approach competitor analysis and what factors you think are important for maintaining competitive pricing.
