Customer Services Support

JOB TYPE: Permanent Full-time 37 hours or Part-time 15 hours +

Hybrid options available 2 days office and 3 days home

Role Purpose

Reporting to the Head of Insurance operations this is a hands-on role with an exciting new insurance tech company that is looking to revolutionise the outdated car insurance model.

There is a growing need as volumes start to increase for a Customer Service Support person to assist the Head of Insurance Operations in answering live chat queries and helping with the smooth running of the business.

• Responding to and engaging with customers via “live chat”
• Responding to and managing email enquiries
• Reviewing and responding to customer reviews where appropriate
• Production of MI reports from various sources on a daily/weekly/monthly basis
• Cancellation and refunds of premium
• Processing of midterm adjustments
• Liaison with insurer and ancillary add on product providers
• Attendance at physical and virtual meetings encompassing the wider business
• Use of various software systems
• Undertaking regular competitor analysis to help ensure pricing remains competitive

Experience Required

• Previous experience within a motor insurance role is advantageous along with the ability to work on your own initiative.
• Excellent organisational skills are a must along with good written and verbal communication.
• A good knowledge of Microsoft Word/Excel and related products is required

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