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- Tasks: Process customer orders and ensure smooth order management.
- Company: Join AB Mauri, part of a diverse international food group.
- Benefits: Enjoy part-time hours, competitive pay, and healthcare cash plan.
- Why this job: Be at the heart of customer service and make a real impact.
- Qualifications: Experience in customer service and strong admin skills required.
- Other info: Collaborative team environment with opportunities for skill development.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Part-time | 27.5 hrs/week | Mon–Fri 9:00–15:00 | Corby (UK)
Keep our customers moving and help us get it right first time! AB Mauri is part of ABF (Associated British Foods PLC), a diverse international food, ingredients and retail group. At AB Mauri, our Customer Service team plays a vital role in delivering brilliant service to our UK & Ireland customers. We’re looking for a Customer Service Order Administrator who takes pride in accuracy, enjoys keeping things on track, and works hard to ensure smooth, on‑time order processing. You’ll be at the heart of the order journey, from entry to exception handling, working closely with Planning, Finance, Supply Chain and our external customers to make sure everything lands exactly as it should.
What you’ll be doing:
- Process UK & Ireland customer orders accurately in our system, aiming for same‑day entry
- Manage our auto‑ordering/EDI flow monitoring uploads, gateways and exceptions to keep orders moving
- Take ownership of Zendesk order tickets, keeping information clean, complete and up to date
- Flag and communicate order restrictions (price/part) quickly to Planning and Finance to avoid delays
- Drive order quality using the Yellow Action Process (delivery days, lead times, pallet/kilo standards)
- Run three timed daily order downloads and manage held orders for the warehouse
- Use contract ordering correctly for customers where this is live
- Apply accurate analysis coding to support “Right First Time” KPI trending
- Learn colleague processes to support cover during holidays and busy periods
- Support tech improvements, integrations and updates, always looking for smarter ways to work
What we’re looking for:
Essential:
- Experience in a customer service environment
- Strong admin capability and solid working knowledge of Microsoft Office
- Excellent accuracy and attention to detail
- Organised, able to prioritise and stay calm under pressure
- A positive, practical approach and strong communication skills
- Team‑first mindset and confidence working with systems and process
Desirable:
- Customer service experience in FMCG
- Interest in or working knowledge of AI tools to improve admin efficiency, accuracy or workflow
What we offer:
- Part‑time, weekday hours that support work–life balance (27.5 hrs/week, 9:00–15:00)
- Competitive pay: (pro‑rata for part‑time hours)
- Pension: up to 10% matched
- Healthcare cash plan
- A supportive, collaborative team environment with strong cross‑functional working
- The opportunity to build your skills across customer service systems, process improvement and technology updates within a well‑established business
Customer Service Order Administrator (Part-Time) in Corby employer: AB Mauri, a global business of Associated British Foods plc
Contact Detail:
AB Mauri, a global business of Associated British Foods plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Order Administrator (Part-Time) in Corby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AB Mauri and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Being able to demonstrate your problem-solving skills will really impress the interviewers.
✨Tip Number 3
Show off your tech skills! Since the role involves using systems like Zendesk and Microsoft Office, be ready to discuss your experience with these tools. If you've used any AI tools for efficiency, mention that too!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Order Administrator (Part-Time) in Corby
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've kept things moving and resolved issues in the past. Share specific examples that demonstrate your ability to handle orders accurately and efficiently.
Be Detail-Oriented: Accuracy is key for us! When filling out your application, double-check for any typos or errors. We love candidates who take pride in their work, so show us that you can keep everything on track with a keen eye for detail.
Keep It Organised: Structure your application clearly. Use headings and bullet points where necessary to make it easy for us to read. An organised application reflects your ability to manage tasks effectively, which is exactly what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and tech-savvy!
How to prepare for a job interview at AB Mauri, a global business of Associated British Foods plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Order Administrator. Familiarise yourself with order processing, customer service principles, and how to use tools like Zendesk. This will show that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Skills
Highlight your experience in customer service and administration during the interview. Be prepared to share specific examples of how you've maintained accuracy and handled pressure in previous roles. This will demonstrate your capability to manage the responsibilities outlined in the job description.
✨Ask Smart Questions
Prepare some thoughtful questions about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Stay Calm and Collected
Interviews can be nerve-wracking, but remember to stay calm. Practice deep breathing before your interview and take your time to think through your answers. A composed attitude will reflect your ability to handle pressure, which is crucial for this role.