At a Glance
- Tasks: Assist customers with personal lines insurance enquiries and provide tailored solutions.
- Company: Join AB C Insurance, a trusted name in the insurance sector for over 50 years.
- Benefits: Enjoy private medical insurance, death in service cover, and support for professional qualifications.
- Other info: Dynamic team environment with opportunities for personal development and career progression.
- Why this job: Make a real difference by helping customers secure the right insurance cover.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 35000 £ per year.
Seeking a dynamic customer advisor to join our Personal Lines team in AB C Insurance.
Company Description AB C Insurance is an independent insurance intermediary with over 50 years of experience in the general and commercial insurance sector. The company works with leading insurance companies to offer tailored personal lines and commercial insurance solutions. With five offices across Northern Ireland in Belfast, Lisburn, Banbridge, Lurgan, and Dungannon, AB C Insurance focuses on delivering a personal, straightforward service that helps customers secure the right cover at competitive prices.
Role Description The Customer Advisor (Personal Lines) is a full-time, on-site role based in Lurgan. In this position, you will handle personal lines insurance enquiries, provide quotations, process new policies, renewals, and mid-term adjustments, and ensure documentation is accurate and compliant. You will engage with customers in person, over the phone, and via email, clarifying cover options and guiding them to suitable solutions. The role involves maintaining high service standards, managing a personal workload, and following up on leads to support retention and growth. You will also collaborate with colleagues to resolve complex queries and contribute to a positive, customer-focused branch environment.
Qualifications
- Strong communication and customer support skills, with a focus on responsive, professional service.
- Ability to build and maintain customer trust and satisfaction through effective problem-solving, clear explanations of cover, and consistent follow-up.
- Ability to explain insurance products in straightforward, accessible terms.
- Previous experience in insurance, financial services, or a similar customer-focused environment is highly desirable.
- Accuracy and attention to detail when handling policy information, documentation, and regulatory requirements.
- Comfortable with Microsoft office applications and familiarity with insurance software platform OpenGi is desirable.
- Ability to work effectively in a team as well as independently in a busy branch setting.
- Relevant insurance qualifications (e.g., Cert CII) or a willingness to work towards them would be an advantage.
Company Benefits
- Private Medical Insurance (including dental and optical cover) with option to add on immediate family members.
- Death in Service Cover
- Financial support towards CII membership and qualifications.
- Opportunities for personal development and progression.
Salary is negotiable based on experience.
Please email your CV across to amy@abcni.co.uk.
Customer Advisor (Personal Lines) employer: AB Insurance
AB C Insurance is an exceptional employer, offering a supportive and dynamic work environment in Lurgan, where employees are encouraged to grow and develop their skills. With over 50 years of experience in the insurance sector, the company provides comprehensive benefits including private medical insurance, financial support for professional qualifications, and a strong focus on personal development. Join our Personal Lines team to be part of a customer-centric culture that values teamwork and excellence in service delivery.
