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For Companies At a Glance
- Tasks: Lead a dynamic team, manage operations, and ensure top-notch customer satisfaction.
- Company: Join a leading company in the beverage industry with a focus on innovation.
- Benefits: Enjoy 25 holidays, health perks, a beer allowance, and a solid pension plan.
- Other info: Great opportunities for personal development and community involvement.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Degree preferred, with experience in customer service and team leadership.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Role
- Lead and manage a high performing technical team, including recruitment, engagement, development, and performance management.
- Oversee draft beer delivery, installations, and service calls across ~15 key customers.
- Build and maintain strong relationships with customers, service partners, and internal teams (Sales, Operations, Marketing).
- Manage budgets, stock, asset control, and service provider spend.
- Monitor KPIs, productivity, SLAs, and implement improvements to drive customer satisfaction.
- Plan and lead daily operations, events, temporary/mobile bars, and out of hours work.
- Ensure compliance with legal, health & safety, and regulatory standards, including Gas Pressure Systems records.
- Conduct performance reviews, monthly reporting, and senior management meetings to drive continuous improvement.
- Handle HR matters, complaints, and support employee wellbeing; contribute to apprenticeship programs.
- Deliver sales and marketing initiatives to achieve budgeted sales and market share.
- Represent the business on key industry bodies and the Brand Dispense Association Admin Committee.
- Handle general administrative duties (rotas, expenses, accesses).
- Participate in “Days in Trade” activities.
Who we're looking for
- Educated to degree standard is desirable.
- Minimum 1 year’s experience in a customer technical/service environment.
- Minimum 1 year’s experience in a people leadership role.
- Minimum 1 year’s experience in a sales/supplier contract management role.
- High numeracy and verbal reasoning skills.
- Well-developed IT skill set across all areas of the Microsoft Office Suite.
- Ability to forge strong relationships both internally & externally.
- Effective performer in cross functional multi-disciplined teams.
Desirable
- Track record in people development.
- Keen interest in personal development.
- Technical expertise.
What's in it for you
- 25 holidays per year + bank holidays & holiday trading options.
- Pension (up to 8% employer contribution) & income protection.
- Comprehensive health & wellbeing benefits (fully funded private medical insurance, dental insurance, gym discounts, Employee Assistance Program).
- 26 weeks paid parental leave for eligible primary caregivers.
- A beer allowance to enjoy our brands.
- 2 volunteer days a year to support your local community.
- Life assurance & charitable giving.
Regional Ops Manager - East Midlands employer: Ab Inbev
Contact Detail:
Ab Inbev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Ops Manager - East Midlands
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Ops Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their operations, especially in the East Midlands. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing teams and improving customer satisfaction. Highlight specific examples where you've made a difference, as this will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Regional Ops Manager - East Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Ops Manager role. Highlight your leadership experience, customer service background, and any relevant technical expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes, driven customer satisfaction, or led successful projects. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ab Inbev
✨Know Your Numbers
As a Regional Ops Manager, you'll need to demonstrate your high numeracy skills. Brush up on key metrics related to budgets, KPIs, and SLAs. Be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Your Leadership Style
Since the role involves managing a technical team, think about your leadership approach. Prepare examples of how you've engaged and developed your team in the past. Highlight any successful performance management strategies you've implemented.
✨Build Relationships
This position requires strong relationship-building skills. Come prepared with examples of how you've forged connections with customers and internal teams. Discuss any collaborative projects that led to improved customer satisfaction or operational efficiency.
✨Be Compliance Savvy
Understanding legal and health & safety standards is crucial. Familiarise yourself with relevant regulations, especially those related to Gas Pressure Systems. Be ready to discuss how you've ensured compliance in your previous roles and how you plan to maintain it in this position.