Planner in London

Talent Purpose: Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. That’s Who We Are: Come and OWN IT.

The Role: This role supports the Planning Manager in coordinating around 50,000 service calls and 12,000 installations annually, focusing on efficiency and technician productivity. It involves managing over 100 internal engineers, coordinating with third-party teams, and ensuring work meets agreed service levels (SLAs). You'll work closely with other departments and external stakeholders to optimize scheduling, solve logistical challenges, and deliver a high-quality, reactive customer service. Strong communication, planning, and data interpretation skills are essential, along with the ability to thrive in a fast-paced environment.

Duties & Responsibilities:

• Job & Service Management: Oversee daily planning and coordination of ~50,000 reactive calls and 12,000 installations annually across all On Trade customers, including 2.5m hl of draught beer volume.
• Scheduling & Resource Optimisation: Use diagnostic tools and scheduling systems to plan engineer routes, ensure efficient resource use, and meet SLAs for reactive and planned work (PPMs).
• Stakeholder Engagement: Collaborate with internal teams (Sales, Sales Intelligence) and key customers (e.g., JDW, Greene King, Whitbread) to ensure timely project delivery.
• Performance & Risk Management: Identify risks to KPIs and SLAs, taking action to mitigate them; manage WIP and ensure accurate task closure in systems.
• Team Collaboration: Work closely with the Planning Manager to improve team productivity and attend regular planning reviews.
• Continuous Improvement: Identify operational improvement opportunities using PDCA methodology; contribute to process development and service level enhancements.

Who we’re looking for:

• Educated to A Level standard or equivalent
• Advanced Microsoft Excel skills
• Co-ordination and Planning skills – excellent organisational/communication skills and ability to prioritise workload.
• Strong verbal reasoning and strategic thinking abilities
• Highly self-motivated, accurate, and deadline-driven
• Committed to personal development and continuous improvement
• Delivers excellent customer service and meets expectations
• Builds strong relationships; collaborative and team-oriented
• Calm under pressure, assertive, and professional in approach

Benefits & Perks:

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension double contributions
• 25 days holidays per year
• Employee benefits to help your physical and mental health and overall well-being (travel insurance, gym memberships, discounted services, dental, etc.)
• A beer allowance to enjoy our brands
• 2 volunteer days a year to support your local community
• Global Bonus
• WPA Private Medical Care
• 26 weeks paid leave for primary caregiver

Why build your career with us: We recruit for mindset, ambition, cultural fit, and growth opportunities.

UNIQUE CULTURE: We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES: We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES: Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.