At a Glance
- Tasks: Lead delivery processes and ensure top-notch customer service while optimising profitability.
- Company: Join a forward-thinking company that values passion, talent, and curiosity.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Equal opportunity employer with a focus on career development.
- Why this job: Be part of a team that dreams big and drives real change in logistics.
- Qualifications: 3-year degree in Supply Chain or Logistics and 2 years in customer service.
The predicted salary is between 36000 - 60000 £ per year.
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
Key Purpose
The Key Purpose of this role is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.
Key Roles and Responsibilities
- Load Plan Execution
- Day to day management of customers related delivery queries or complaints
- Root cause analysis of queries and complaints conducted to prevent recurrence
- Ensure drivers adhere to offloading standards at POC and maintain customer service levels - Establish, document and communicate SOP for delivery staff to follow
- Ensure Driver and Crew image is maintained in-trade
- Incorporate Safety guidelines on all Delivery SOPs
- Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines
- Delivery Service Level
- All Customer DSP's negotiated, agreed and communicated to customer base
- Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
- Supervision of in trade deliveries as per SL market plan with clearly defined and measurable outcomes
- The use of management tools to address the reoccurring issues experienced in trade with delivery service level (SICs, OWDs, 5Whys, AB report)
- Delivery Productivity Management
- In trade coaching with errant offenders on MBFU, refusals and OODD
- Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
- Master Data verified for accuracy
- Carry out in-trade Owner Driver standard verification
- Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary
- Quality Management
- Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it
- Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
- Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues
- Capacity Occupation and Refusal Management
- Establish SLA with 2DCP on Capacity Occupation daily optimization
- Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
- Ensure return policies are in place and they cover all items and they are adhered to and updated.
- Support Service Social Systems
- Establish routines to with CXC to track performance
- Create an environment that allows for cross functional learning and integration
Minimum Requirements
- Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
- 2 years' experience in a customer service role within an FMCG Supply Chain and or Logistics
- Valid Code 08 Drivers License
- Proficiency in Microsoft Office
- SAP experience will be preferred
- Knowledge of customer service principles
- Demonstrates reliability
- Good interpersonal skills / builds good relationships
- Ability to work under pressure
- Verbal ability and communication skills
- Excellent self-management and planning skills
- Strong achievement orientation
Additional information
BAND: VIII
SAB/AB InBev is an equal opportunity employer and all appointments will be made in line with SAB/AB InBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing.
DISTRIBUTION SUPERVISOR employer: AB InBev Africa
At SAB/AB InBev, we foster a vibrant work culture that encourages innovation and collaboration, making it an exceptional place for passionate individuals to thrive. As a Distribution Supervisor, you will benefit from comprehensive training, career advancement opportunities, and a supportive team environment that values your contributions. Located in a dynamic industry, our commitment to employee growth and a focus on quality service ensures that you can dream big and achieve your professional aspirations with us.
StudySmarter Expert Advice🤫
We think this is how you could land DISTRIBUTION SUPERVISOR
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like AB InBev Africa and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at AB InBev Africa!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like AB InBev Africa keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace DISTRIBUTION SUPERVISOR
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to AB InBev Africa:This is your chance to really connect with the team at AB InBev Africa. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at AB InBev Africa
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with AB InBev Africa.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show AB InBev Africa that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at AB InBev Africa. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
