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For Companies At a Glance
- Tasks: Handle sales and customer service enquiries, adapting to consumer needs.
- Company: Join Electrolux Group, a global leader in home appliances.
- Benefits: Enjoy hybrid working, competitive salary, and generous holiday allowance.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Sales or customer service experience and excellent communication skills required.
- Other info: Diverse workplace with great career growth opportunities.
The predicted salary is between 24570 - 24570 ÂŁ per year.
Location: Luton, LU4 9QQ; a hybrid working scheme is available after successful passing of the probationary period.
Salary: ÂŁ24,570 gross p. a. (based on 37.5 hours per week) + monthly commission
Contract: Permanent
Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.15 pm and Saturdays 9 am to 1 pm. We have some fullâtime roles available, although we are willing to consider partâtime shifts on a jobâshare basis consisting of reduced hours or days. However, it is desirable that the shift pattern will include working a Monday and/or Friday and 1 in 3 Saturdays.
What you'll do:
- Handle inbound/outbound sales and customer service enquiries for consumers in need of support or repair, adapting your approach to varying consumer needs
- Utilize the available products and services to find a solution for the consumer that best fits their needs
- Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Seek out opportunities to upsell through service
Qualifications:
- Experience working within a sales or customer service environment
- Passion to deliver a firstâclass consumer experience
- Confident on the phone and excellent verbal and written communication skills in English
- Selfâmotivated in both your daily activities and in selfâdevelopment
- Enjoy working as part of a team
- Ability to work remotely when required
Benefits Highlights:
- Excellent Development Opportunities
- Hybrid working
- Defined Contribution Pension Scheme â Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan â cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 x salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme â 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025, Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information, go to www.electroluxgroup.com.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Contact Centre Agent - Aftermarket Sales in London employer: Ab Electrolux
Contact Detail:
Ab Electrolux Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Contact Centre Agent - Aftermarket Sales in London
â¨Tip Number 1
Get to know the company! Research Electrolux Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
â¨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to customer service and sales. This will help you feel more confident and articulate during the actual conversation.
â¨Tip Number 3
Show your passion! During your interactions, let your enthusiasm for delivering a first-class consumer experience shine through. Employers love candidates who are genuinely excited about the role.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Agent - Aftermarket Sales in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Agent role. Highlight your sales and customer service experience, and show us how you can adapt your approach to meet consumer needs.
Show Off Your Communication Skills: Since this role involves a lot of phone work, let your excellent verbal and written communication skills shine through in your application. Use clear and concise language to demonstrate your ability to connect with customers.
Highlight Teamwork Experience: We love team players! Share examples of how you've worked collaboratively in previous roles. This will show us that you can contribute to our goal of delivering exceptional service together.
Apply Through Our Website: Donât forget to submit your application through our website. Itâs the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at Ab Electrolux
â¨Know the Company Inside Out
Before your interview, take some time to research Electrolux Group. Understand their values, products, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
â¨Showcase Your Sales Skills
Since the role involves handling sales and customer service enquiries, prepare examples from your past experiences where you successfully upsold or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Practice Your Communication
As a Contact Centre Agent, excellent verbal and written communication skills are crucial. Practice common interview questions out loud, focusing on clarity and confidence. You might even want to record yourself to identify areas for improvement.
â¨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think about how you would adapt your approach to meet varying consumer needs and be prepared to discuss your thought process during these scenarios.