Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle sales and customer service enquiries, adapting to consumer needs.
- Company: Join Electrolux Group, a leading global appliance company with a focus on sustainability.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and excellent development opportunities.
- Other info: Diverse workplace with career growth potential and a supportive community.
- Why this job: Make a real impact by delivering first-class consumer experiences in a dynamic team.
- Qualifications: Sales or customer service experience, excellent communication skills, and a passion for teamwork.
The predicted salary is between 24570 - 24570 £ per year.
Location: Luton, LU4 9QQ; a hybrid working scheme is available after successful passing of the probationary period.
Salary: £24,570 gross p. a. (based on 37.5 hours per week) + monthly commission
Contract: Permanent
Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.15 pm and Saturdays 9 am to 1 pm. We have some full‑time roles available, although we are willing to consider part‑time shifts on a job‑share basis consisting of reduced hours or days. However, it is desirable that the shift pattern will include working a Monday and/or Friday and 1 in 3 Saturdays.
What you'll do:
- Handle inbound/outbound sales and customer service enquiries for consumers in need of support or repair, adapting your approach to varying consumer needs
- Utilize the available products and services to find a solution for the consumer that best fits their needs
- Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Seek out opportunities to upsell through service
Qualifications:
- Experience working within a sales or customer service environment
- Passion to deliver a first‑class consumer experience
- Confident on the phone and excellent verbal and written communication skills in English
- Self‑motivated in both your daily activities and in self‑development
- Enjoy working as part of a team
- Ability to work remotely when required
Benefits Highlights:
- Excellent Development Opportunities
- Hybrid working
- Defined Contribution Pension Scheme – Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 x salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Contact Centre Agent - Aftermarket Sales in England employer: Ab Electrolux
Contact Detail:
Ab Electrolux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Aftermarket Sales in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Electrolux and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in sales and customer service.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've handled customer inquiries or upsold products in the past. This will demonstrate your ability to adapt and deliver excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Contact Centre Agent - Aftermarket Sales in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any sales or customer service experience you have, and don’t forget to mention your ability to work as part of a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering first-class consumer experiences and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application showcases your excellent verbal and written communication skills. We want to see how you can connect with consumers right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ab Electrolux
✨Know the Company Inside Out
Before your interview, take some time to research Electrolux Group. Understand their values, products, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Sales Skills
Since the role involves handling sales and customer service enquiries, prepare examples from your past experiences where you successfully upsold or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Communication
As a Contact Centre Agent, excellent verbal and written communication skills are crucial. Practice common interview questions with a friend or in front of a mirror. Focus on clarity, confidence, and a friendly tone to reflect your ability to connect with customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.