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For Companies At a Glance
- Tasks: Handle sales and customer service enquiries, adapting to consumer needs.
- Company: Join Electrolux Group, a leading global appliance company with a diverse culture.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and health perks.
- Why this job: Make a real impact by delivering exceptional service and solutions to consumers.
- Qualifications: Sales or customer service experience, excellent communication skills, and team spirit.
- Other info: Great development opportunities and a supportive environment for career growth.
The predicted salary is between 24570 - 24570 £ per year.
Location: Luton, LU4 9QQ; a hybrid working scheme is available after successful passing of the probationary period.
Salary: £24,570 gross p. a. (based on 37.5 hours per week) + monthly commission
Contract: Permanent
Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.15 pm and Saturdays 9 am to 1 pm. We have some full‑time roles available, although we are willing to consider part‑time shifts on a job‑share basis consisting of reduced hours or days. However, it is desirable that the shift pattern will include working a Monday and/or Friday and 1 in 3 Saturdays.
What you\’ll do:
- Handle inbound/outbound sales and customer service enquiries for consumers in need of support or repair, adapting your approach to varying consumer needs
- Utilize the available products and services to find a solution for the consumer that best fits their needs
- Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Seek out opportunities to upsell through service
Qualifications:
- Experience working within a sales or customer service environment
- Passion to deliver a first‑class consumer experience
- Confident on the phone and excellent verbal and written communication skills in English
- Self‑motivated in both your daily activities and in self‑development
- Enjoy working as part of a team
- Ability to work remotely when required
Benefits Highlights:
- Excellent Development Opportunities
- Hybrid working
- Defined Contribution Pension Scheme – Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 x salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025, Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information, go to www.electroluxgroup.com.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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Contact Centre Agent - Aftermarket Sales employer: Ab Electrolux
Contact Detail:
Ab Electrolux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Aftermarket Sales
✨Tip Number 1
Get to know the company! Research Electrolux Group and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication, try role-playing with a friend or family member. This will help you feel more confident and articulate when handling customer inquiries.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you successfully upsold or provided excellent customer service. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Electrolux team.
We think you need these skills to ace Contact Centre Agent - Aftermarket Sales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Agent role. Highlight your sales and customer service experience, and show us how you can adapt your approach to meet consumer needs.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, give us a taste of your skills in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Demonstrate Your Passion: We love candidates who are passionate about delivering a first-class consumer experience. Share examples in your application that showcase your enthusiasm for helping customers and achieving targets.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Ab Electrolux
✨Know Your Products
Before the interview, make sure you’re familiar with the products and services offered by the company. This will help you demonstrate how you can adapt your approach to meet consumer needs during the interview.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you successfully handled sales or customer service enquiries. Highlight any upselling opportunities you seized and how you achieved targets, as this is crucial for the Contact Centre Agent role.
✨Practice Communication
Since excellent verbal and written communication skills are key, practice answering common interview questions out loud. This will help you sound confident and articulate during the actual interview.
✨Emphasise Teamwork
Be ready to discuss how you work as part of a team. Share specific instances where you collaborated with others to deliver exceptional service, as teamwork is essential in this role.