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For Companies At a Glance
- Tasks: Handle sales and customer service enquiries, adapting to consumer needs.
- Company: Join Electrolux Group, a leading global appliance company.
- Benefits: Enjoy hybrid working, competitive salary, and excellent development opportunities.
- Why this job: Make a real impact by delivering first-class consumer experiences.
- Qualifications: Sales or customer service experience and strong communication skills required.
- Other info: Diverse team culture with career growth potential and great perks.
The predicted salary is between 24570 - 24570 £ per year.
Overview
All about the role:
Location: Luton, LU4 9QQ; hybrid working scheme is available after successful passing of probationary period.
Salary: £24,570 gross p. a. (based on 37.5 hours per week) + monthly commission
Contract: Permanent
What you\’ll do
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Handle inbound/outbound sales and customer service enquires for consumers in need of support or repair, adapting your approach to varying consumer needs
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Utilize the available products and services to find a solution for the consumer that best fits their needs
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Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
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Work as a part of a team to deliver an exceptional service and achieve key performance targets
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Seek out opportunities to upsell through service
Qualifications
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Experience working within a sales or customer service environment
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Passion to deliver a first-class consumer experience
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Confident on the phone and excellent verbal and written communication skills in English
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Self-motivated in both your daily activities and in self-development
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Enjoy working as part of a team
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Ability to work remotely when required
Benefits
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Excellent Development Opportunities
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Hybrid working
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Defined Contribution Pension Scheme – Company contribution up to 8%
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25 days holiday plus Bank holidays
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Enhanced Company Sick Pay
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Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
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Life Assurance 3 x salary
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50% Staff discount, 40% friends and family discount
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Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
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Premium Subscription to Calm App
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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Contact Centre Agent - Aftermarket Sales employer: Ab Electrolux
Contact Detail:
Ab Electrolux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Aftermarket Sales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Electrolux Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales experience and how you can adapt to different consumer needs. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! Since this role involves handling customer inquiries, be ready to demonstrate your verbal and written communication prowess. Use clear examples from your past experiences to highlight how you’ve delivered exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Agent - Aftermarket Sales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Agent role. Highlight your sales and customer service experience, and show us how you can adapt your approach to meet consumer needs.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, give us examples of how you've successfully communicated with customers in the past. A clear and engaging application will catch our eye!
Demonstrate Your Team Spirit: We love team players! Share experiences where you've worked collaboratively to achieve goals or deliver exceptional service. This will show us that you're a great fit for our team-oriented environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Ab Electrolux
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Agent in Aftermarket Sales. Familiarise yourself with the products and services you'll be dealing with, as well as the importance of delivering exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to adapt your approach to varying consumer needs, which is crucial for success in this position.
✨Highlight Your Sales Experience
Be ready to discuss your previous experience in sales or customer service environments. Think of specific instances where you upsold products or services, and how you achieved key performance targets. This will not only showcase your skills but also align with the company's focus on delivering first-class consumer experiences.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for development. This shows that you're not just interested in the job, but also in how you can grow within the company. Plus, it gives you a chance to assess if this is the right fit for you!