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For Companies At a Glance
- Tasks: Support consumers with appliance issues and deliver exceptional service experiences.
- Company: Join Electrolux Group, a leading global appliance company focused on innovation.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and health perks.
- Why this job: Be part of a transformative team that enhances consumer ownership journeys.
- Qualifications: Experience in contact centres and a passion for excellent customer service.
- Other info: Great career growth opportunities in a diverse and collaborative environment.
The predicted salary is between 23500 - 24500 £ per year.
Overview
Location: Luton, LU4 9QQ; hybrid working scheme is available after successful passing of probationary period.
Salary: £23,500 – £24,500 gross p. a. (based on 37.5 hours per week)
Contract: Permanent
The role is full time based on a 37.5 hour week with variable shift patterns.
The general opening hours of our Contact Centre are Monday to Friday, 8am to 6:15pm and Saturdays 9am to 1pm (you will be required to work 1 in 4 Saturdays).
What you\’ll do
As a Key Accounts Consumer Service Specialist, you’ll be the first point of contact for consumers seeking support or repairs during their manufacturer’s warranty period. You’ll play a vital role in delivering a seamless and empathetic service experience, helping consumers navigate frustrating appliance issues while offering solutions that enhance their ownership journey.
This is a unique opportunity to be part of Electrolux Group’s transformation, as we launch our new Ownership Solutions Contact Centre and invest in innovative consumer support solutions.
In detail, you will:
- Handle inbound and outbound enquiries from business partners supporting consumers in need of service or repair.
- Adapt your communication style to meet diverse consumer needs and provide fair, balanced advice.
- Use available products and services to find optimal solutions for both consumer satisfaction and business goals.
- Accurately record and process consumer information in our CRM system, ensuring GDPR compliance.
- Own and resolve consumer cases and escalated complaints from start to finish.
- Use feedback tools to understand and improve the consumer journey.
- Collaborate with your team to drive continuous improvement and exceed performance targets.
- Build strong relationships with internal and external stakeholders to resolve queries effectively.
- Make informed decisions regarding consumer enquiries, balancing service excellence with cost awareness.
Qualifications
- Experience in a contact centre environment is preferred.
- Excellent verbal and written communication skills.
- Passionate about delivering first-class consumer experiences.
- Motivated to upsell through service and identify value-adding opportunities.
- Comfortable working in a fast-paced, target-driven environment.
- Self-driven and proactive in personal development.
- A strong team player with the ability to work remotely when needed.
- Fluent in English.
Benefits
- Excellent Development Opportunities
- Hybrid working
- Defined Contribution Pension Scheme – Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 x salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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Contact Center - Consumer Care Agent Key Accounts employer: Ab Electrolux
Contact Detail:
Ab Electrolux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center - Consumer Care Agent Key Accounts
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Electrolux Group. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Consumer Care Agent, you'll need to adapt your style to different consumers. Try role-playing with a friend or family member to get comfortable with handling various scenarios and questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle consumer cases effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar as they make their decision.
We think you need these skills to ace Contact Center - Consumer Care Agent Key Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Key Accounts Consumer Care Agent role. Highlight any contact centre experience and your knack for delivering top-notch consumer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping consumers and how you can contribute to our mission at Electrolux Group. Keep it engaging and personal.
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Electrolux Group!
How to prepare for a job interview at Ab Electrolux
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Key Accounts Consumer Service Specialist. Familiarise yourself with the company’s values and how they align with delivering first-class consumer experiences. This will help you demonstrate your passion for the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this position, prepare to discuss examples where you've successfully handled customer inquiries or complaints. Practise articulating your thoughts clearly and empathetically, as this will reflect your ability to adapt your communication style to diverse consumer needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific instances from your past experience in a contact centre where you resolved issues or improved the consumer journey. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Spirit
As a strong team player, be ready to discuss how you’ve collaborated with colleagues in previous roles. Highlight any experiences where you contributed to team goals or helped improve processes. This will show your potential employer that you can thrive in a team-oriented environment, even when working remotely.