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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve incidents for users across the business.
- Company: Join AB Dynamics Group, a dynamic and innovative company with a supportive culture.
- Benefits: Enjoy competitive salary, 25 days holiday, and a discretionary bonus scheme.
- Why this job: Make a real impact by ensuring operational continuity and delivering high-quality support.
- Qualifications: Early experience in IT support and familiarity with Microsoft 365 and ERP systems.
- Other info: Be part of a diverse team committed to equality and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Bradford on Avon, United Kingdom
Department: IT
Description
This role will be required to provide first-line IT and ERP (IFS) support to users across the business, ensuring timely resolution of incidents and service requests. This role is key to maintaining operational continuity and delivering a high-quality support experience.
Responsibilities
- Respond to and resolve first-line IT support tickets (hardware, software, M365, printers, connectivity).
- Respond to and triage IFS-related tickets (e.g. login issues, permissions, navigation).
- Set up and configure laptops, desktops, and mobile devices.
- Ensure tickets are correctly logged, categorised, and updated in the ITSM system.
- Escalate unresolved issues to the appropriate Tier 2 or Tier 3 teams.
Qualifications
- Early experience in a first-line IT support role.
- Previous use of a ticketing system (Jira preferred).
- Familiarity with Microsoft 365, Windows 10/11, Active Directory and Intune.
- Basic understanding of ERP systems (IFS preferred).
- Strong communication and customer service skills.
- ITIL Foundation certification is desirable.
Why join us?
We are part of the AB Dynamics Group, an innovative, dynamic listed business with a friendly and supportive working environment. In addition to competitive salaries, our attractive benefits package includes a discretionary company bonus scheme, 25 days holiday (plus bank holidays), and generous company pension contributions.
At AB Dynamics Group we set ourselves ambitious objectives and strive to work according to our values of customers, people, diversity, innovation, excellence and responsibility. We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
We use AI to help us assess applications fairly and objectively.
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Service Desk Analyst employer: AB Dynamics
Contact Detail:
AB Dynamics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft 365, Windows 10/11, and any ERP systems like IFS. We want to see you confidently tackle those first-line IT support tickets.
✨Tip Number 2
Practice your communication skills! Being a Service Desk Analyst means you'll be the friendly face (or voice) helping users. We need you to explain tech stuff in a way that makes sense to everyone.
✨Tip Number 3
Familiarise yourself with ITSM tools like Jira or Assyst. Knowing how to log, categorise, and update tickets will make you stand out. We love candidates who can hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Show us your enthusiasm for the role and let’s get you on board to help keep our operations running smoothly.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first-line IT support and familiarity with Microsoft 365 and ERP systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at AB Dynamics
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss how you've used these tools in previous roles or projects. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing support, think of examples where you've successfully resolved issues for users. Highlight your communication skills and how you ensure a positive experience, even when dealing with frustrated customers.
✨Understand Incident Management
Familiarise yourself with ITSM systems like Jira or Assyst. Be prepared to explain how you would log, categorise, and update tickets. Showing that you understand the importance of tracking incidents will demonstrate your commitment to operational continuity.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific support scenarios, such as a user unable to log into their account or issues with ERP systems. Practise your responses to these common situations to show that you can think on your feet and provide effective solutions.
