We are looking for an experienced and commercially minded Spa Manager to lead the day-to-day operation of a prestigious luxury spa environment.
This is an exciting opportunity for a confident, hands-on leader who is passionate about exceptional guest experiences, team development and commercial performance. You will play a key role in ensuring the spa operates smoothly, efficiently and to consistently high standards.
Key Responsibilities
Guest Experience & Service Excellence
- Lead from the front, ensuring guests receive a warm, professional and personalised experience.
- Maintain exceptional service standards and resolve guest feedback or concerns quickly and professionally.
- Use guest feedback to continually improve service and team performance.
- Support the achievement of departmental revenue and profitability targets.
- Monitor labour, stock and operational costs against budget.
- Drive treatment, membership and retail sales through coaching, incentives and team engagement.
- Oversee daily financial procedures, reporting, stock control and cash handling.
Leadership & Team Development
- Lead, motivate and develop a high-performing Front of House team.
- Recruit and onboard new team members, ensuring effective induction and training.
- Conduct regular one-to-ones, performance reviews and coaching.
- Create a positive, professional and enjoyable team culture.
- Ensure policies, procedures and standards are clearly understood and consistently followed.
Spa Operations
- Take overall responsibility for the smooth day-to-day running of the spa.
- Conduct regular operational and standards checks across all areas.
- Manage opening and closing procedures and ensure the spa is consistently presented to an exceptional standard.
- Oversee the spa diary and booking systems to maximise efficiency and productivity.
- Maintain and continually improve operational procedures and standards.
- Deputise for the Spa Director when required.
Health, Safety & Compliance
- Ensure health and safety procedures, risk assessments and safe working practices are maintained.
- Ensure maintenance issues and incidents are reported and followed up promptly.
- Maintain the highest standards of cleanliness, presentation and operational safety throughout the spa.
About You
We are looking for an established Spa Manager or experienced Senior Spa Manager with a strong background in a luxury hotel, resort, destination or private members' spa.
You will ideally have:
- Proven experience managing a luxury spa operation and leading a sizeable team.
- Strong commercial awareness, with experience managing budgets, retail and revenue targets.
- Excellent leadership, coaching and people-management skills.
- Excellent organisation, communication and problem-solving skills.
- Confidence managing operational, financial and performance-related responsibilities.
- A calm, professional and hands-on approach with the ability to lead by example.
- Experience with spa booking systems and strong IT skills.
The Opportunity
This is a fantastic opportunity for an ambitious and experienced spa professional to take ownership of a high-profile operation, lead an exceptional team and make a genuine impact on both guest experience and commercial performance .
If you are an inspiring leader who thrives in a luxury environment and is ready for your next career move, we would love to hear from you.
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Spa Manager employer: AB Beauty Recruitment & Consultancy
Join a prestigious luxury spa where your leadership will shine in creating exceptional guest experiences and fostering a high-performing team culture. We prioritise employee growth through continuous training and development opportunities, ensuring you thrive in a supportive environment that values your contributions. Located in a stunning setting, our spa offers a unique chance to make a meaningful impact while enjoying the benefits of working in a dynamic and rewarding atmosphere.
Contact Details:
AB Beauty Recruitment & Consultancy Recruitment Team
