Spa Manager in St Albans

We are looking for an experienced and commercially minded

Spa Manager to lead the day-to-day operation of a prestigious luxury spa environment.

This is an exciting opportunity for a confident, hands-on leader who is passionate about exceptional guest experiences, team development and commercial performance.

You will play a key role in ensuring the spa operates smoothly, efficiently and to consistently high standards.

Key Responsibilities

• Guest Experience & Service Excellence
• Lead from the front, ensuring guests receive a warm, professional and personalised experience.
• Maintain exceptional service standards and resolve guest feedback or concerns quickly and professionally.
• Use guest feedback to continually improve service and team performance.
• Support the achievement of departmental revenue and profitability targets.
• Monitor labour, stock and operational costs against budget.
• Drive treatment, membership and retail sales through coaching, incentives and team engagement.
• Oversee daily financial procedures, reporting, stock control and cash handling.
• Leadership & Team Development
• Lead, motivate and develop a high-performing Front of House team.
• Recruit and onboard new team members, ensuring effective induction and training.
• Conduct regular one-to-ones, performance reviews and coaching.
• Create a positive, professional and enjoyable team culture.
• Ensure policies, procedures and standards are clearly understood and consistently followed.
• Spa Operations
• Take overall responsibility for the smooth day-to-day running of the spa.
• Conduct regular operational and standards checks across all areas.
• Manage opening and closing procedures and ensure the spa is consistently presented to an exceptional standard.
• Oversee the spa diary and booking systems to maximise efficiency and productivity.
• Maintain and continually improve operational procedures and standards.
• Deputise for the Spa Director when required.
• Health, Safety & Compliance
• Ensure health and safety procedures, risk assessments and safe working practices are maintained.
• Ensure maintenance issues and incidents are reported and followed up promptly.
• Maintain the highest standards of cleanliness, presentation and operational safety throughout the spa.

About You

We are looking for an established

Spa Manager or experienced Senior Spa Manager with a strong background in a luxury hotel, resort, destination or private members' spa.

You will ideally have

• Proven experience managing a luxury spa operation and leading a sizeable team.
• Strong commercial awareness, with experience managing budgets, retail and revenue targets.
• Excellent leadership, coaching and people-management skills.
• Excellent organisation, communication and problem-solving skills.
• Confidence managing operational, financial and performance-related responsibilities.
• A calm, professional and hands-on approach with the ability to lead by example.
• Experience with spa booking systems and strong IT skills.

The Opportunity

This is a fantastic opportunity for an ambitious and experienced spa professional to take ownership of a high-profile operation, lead an exceptional team and make a genuine impact on both guest experience and commercial performance .

If you are an inspiring leader who thrives in a luxury environment and is ready for your next career move, we would love to hear from you.

#J-18808-Ljbffr