At a Glance
- Tasks: Coordinate customer orders and inquiries while delivering exceptional service.
- Company: Join AB Agri, a leader in responsible nutrition with a supportive culture.
- Benefits: Enjoy a competitive salary, pension contributions, and flexible benefits for your wellbeing.
- Other info: Be part of an inclusive team recognised for gender equality and career growth.
- Why this job: Make a real impact by delighting customers and shaping a better world.
- Qualifications: Experience in customer service, strong communication, and attention to detail.
The predicted salary is between 38250 - 46750 £ per year.
Contract and shift pattern : Full Time, permanent
Package includes
Salary £31,342 a year, plus pension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.
We are thrilled to offer an exciting opportunity for a dynamic individual to join our Customer Services team.
As a Customer Service Coordinator, you will be the initial point of contact for our customers, delivering top-tier customer service to ensure satisfaction every time.
You will manage and coordinate customer orders and inquiries, collaborating closely with the Supply Chain, Nutritionists, and Commercial teams.
This role requires excellent communication skills, resilience, adaptability to change, and the ability to provide exceptional customer service in alignment with our business strategy and values.
- What You'll Be Doing
- Manage the end-to-end process for customer orders, from input to delivery and invoicing.
- Liaise with Technical to resolve issues related to missing pricing, products on hold, or sales stops.
- Coordinate with Credit Control regarding accounts that have exceeded their credit limits or are on hold.
- Reduce returns and rejections by ensuring accuracy in the first instance, monitored through monthly credit reports.
- Develop strong relationships with both internal and external stakeholders.
- Attend monthly species meetings to highlight any issues or successes for the month.
- Handle urgent/animal welfare orders promptly and effectively, working closely with Nutritionists and the Planning team.
- Build strong relationships with hauliers to ensure a seamless delivery process.
- Monitor order dispatch through delivery manifests issued by the Planning team.
- Review period-end reports in collaboration with Finance to ensure all orders are invoiced within the correct period.
Highlight any orders not invoiced due to missing delivery notes from loaders or POD from hauliers.
- What You'll Bring
- Ideally, you have experience in a similar customer service role within an agricultural business.
- Excited about customer service with great attention to detail.
- A credible, omitted and forward-thinking team player who thrives under pressure.
- Good Excel with strong timekeeping and organisational abilities.
- Proactive, with the ability to work on your own initiative while knowing when to escape issues.
- Flexible, driven, and motivated by the desire to be effective and improve every day.
- A great communicator, adept at building relationships with both internal and external stakeholders.
- Where growth meets purpose
What sets us apart is how we delight our customers - and that’s because of great people like you.
People with different life experiences who share common values.
Together, we’re shaping a world where responsible nutrition is accessible to all.
With a big goal comes equally big opportunities to make a career that truly feels like your own.
As a team we’re collaborative, purpose-driven and encourage trying new ideas.
We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.
We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025.
This is a proud moment for us all.
It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone.
Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups.
Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
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Customer Services Coordinator in Peterborough employer: AB Agri
At AB Vista, we pride ourselves on being an exceptional employer, offering a collaborative and purpose-driven work culture that empowers our employees to make a meaningful impact in the animal nutrition industry. With a strong commitment to inclusivity and employee growth, we provide competitive salaries, comprehensive benefits, and ongoing career development opportunities, all while fostering an environment where innovation and diverse perspectives are celebrated. Join us in shaping a sustainable future for animal nutrition, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AB Agri. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AB Agri before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Coordinator in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AB Agri:Your cover letter is your chance to shine! Tell us why you want to work at AB Agri specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AB Agri!
How to prepare for a job interview at AB Agri
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
