At a Glance
- Tasks: Handle customer enquiries and process orders for NMR products in a dynamic lab environment.
- Company: Join a supportive team at a leading laboratory services provider in Wolverhampton.
- Benefits: Pro rata salary, flexible hours, and a commitment to inclusivity.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a difference by supporting vital laboratory services and enhancing customer experiences.
- Qualifications: Strong communication skills, IT proficiency, and a self-motivated attitude.
The predicted salary is between 15517 - 15517 € per year.
Location: Wolverhampton, West Midlands, Four Ashes, UK
Contract & Hours: 12-month fixed term contract, 22.5 hours per week, you would be required to work every Monday and Tuesday and every other Saturday and Sunday
Salary: Pro Rata £15,517.63 per year
The Role
We are looking for a Laboratory Services Representative to join our Wolverhampton laboratory office team. This is a key customer-facing role, responsible for handling enquiries, processing NMR product orders, and supporting the efficient delivery of laboratory services across the NMR Group.
Key Responsibilities
- Receive and process orders for NMR products, including ad hoc testing services
- Complete all associated administration accurately and efficiently
- Support and monitor the delivery of NMR services to ensure they are delivered correctly and on time
- Handle customer enquiries relating to NMR laboratory testing services
- Carry out any other reasonable tasks as directed by management
Essential Key Skills & Experience
- Excellent telephone manner with strong interpersonal and communication skills
- Good IT skills with the ability to learn new systems and processes quickly
- Strong organisational skills and a self‑motivated approach to work
- Ability to project a professional image to customers, colleagues and visitors
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone. If you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter – or anything else) just let us know.
Laboratory Services Representative employer: AB Agri
Join our dynamic team in Wolverhampton as a Laboratory Services Representative, where we prioritise a supportive work culture and employee growth. With flexible hours and a commitment to inclusivity, we offer a rewarding environment that values your contributions and fosters professional development. Experience the unique advantage of working in a key customer-facing role within a dedicated laboratory team, ensuring efficient service delivery while enjoying the benefits of being part of a Disability Confident employer.
StudySmarter Expert Advice🤫
We think this is how you could land Laboratory Services Representative
✨Tip Number 1
Get to know the company! Research the NMR Group and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Laboratory Services Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Laboratory Services Representative role. Highlight your relevant experience and skills that match the job description, especially your customer service and organisational abilities.
Show Off Your Communication Skills:Since this role involves handling enquiries and interacting with customers, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your excellent telephone manner.
Be Professional and Personable:We want to see your professional side, but don’t forget to let your personality shine through! Show us how you can project a professional image while being approachable and friendly in your written application.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we receive all your details correctly and can get back to you as soon as possible!
How to prepare for a job interview at AB Agri
✨Know Your NMR Products
Before the interview, make sure you understand the basics of NMR products and services. Familiarise yourself with common terms and processes related to laboratory services. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves handling customer enquiries, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've successfully communicated with customers in the past. Remember, a friendly and professional telephone manner can make all the difference!
✨Demonstrate Organisational Skills
Think of specific instances where you've had to manage multiple tasks or deadlines. Be ready to discuss how you prioritised your work and ensured everything was completed accurately and on time. This will highlight your strong organisational skills, which are essential for this position.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company and the role. This shows that you're not only interested in the job but also keen to understand how you can contribute to the team. It’s a great way to demonstrate your enthusiasm and engagement during the interview.
