Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service for the Dairy Division, managing orders and supporting sales teams.
- Company: Join AB Agri, a leader in responsible animal feed and nutrition, part of Associated British Foods.
- Benefits: Enjoy hybrid work options, annual salary reviews, incentive bonuses, and career development opportunities.
- Why this job: Experience a dynamic role with diverse tasks and a supportive, inclusive culture.
- Qualifications: Strong communication skills, customer service experience, and a desire to learn are essential.
- Other info: Full training provided; work from home four days a week after initial training.
The predicted salary is between 28800 - 43200 £ per year.
The Role & Key Responsibilities
Role: Customer Support Co-Ordinator (Dairy Division)
Location: Cambridgeshire, UK (Hybrid)
Contract & Shift details: Permanent, Monday to Friday 08:30 – 17:00
Are you organised with effective administration and customer service skills? Can you build great relationships with internal departments, external customers, and hauliers? If the answer is YES to the above, we want to hear from you!
This is a fast-paced role, and no day will be the same. You will be coordinating our KW Animal Feed orders proactively and working closely with customer service sites, hauliers, and internal departments such as product specialists, sales, and trading.
Due to the nature of this business area and working with raw materials, you will need to be process-oriented with the ability to collaborate well with other teams and understand our pricing and contract agreements (full training provided).
What you will be doing:
- Providing customer service to customers within the feed ingredients business KW, Trident, and AMUR.
- Working closely as a customer service team to provide high-quality service to both external and internal customers.
- Supporting sales teams, product managers, and category managers with administrative requirements.
- Managing customer transactions from point of sale to delivery, ensuring expectations are met, lead-times are adhered to, and trading controls are followed.
What you will bring:
- The ability to build good rapport is essential.
- Practical customer service experience with a positive approach and the ability to empathise and understand customer needs.
- Good commercial awareness with great attention to detail.
- Ability to communicate effectively at all levels, both internally and externally.
- Strong organisational, prioritisation, and time management skills.
- Computer literacy in Excel, Word, and Outlook.
- Experience in logistics, animal feed, or agriculture is beneficial but not essential.
- A genuine desire to learn and a positive attitude.
Additional Information:
This is a hybrid role. After training, you will work from home four days a week and spend one day in the Peterborough office. Training lasts 2-3 weeks, during which you will need to be onsite in Peterborough five days a week.
About The Company:
We offer meaningful work and fair rewards, including annual salary reviews, incentive bonuses, career development, and comprehensive benefits.
We’re AB Agri, part of Associated British Foods, passionate about feeding the world responsibly and affordably through quality animal feed, nutrition, technology products, and data services. We value diversity and are committed to an inclusive culture. As a Disability Confident employer, we support applicants with various needs.
Customer Services Co-ordinator employer: AB Agri
Contact Detail:
AB Agri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator
✨Tip Number 1
Familiarise yourself with the animal feed industry and AB Agri's role within it. Understanding their products and services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the position.
✨Tip Number 2
Network with current or former employees of AB Agri on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or built strong relationships, as these will showcase your skills and fit for the role.
✨Tip Number 4
Since this role requires strong organisational skills, consider creating a mock schedule or plan that demonstrates how you would manage multiple customer transactions effectively. Presenting this during your interview can highlight your proactive approach.
We think you need these skills to ace Customer Services Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, administration, and any related fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to build relationships, manage customer transactions, and work collaboratively with teams.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at AB Agri
✨Show Your Organisational Skills
As a Customer Services Co-ordinator, you'll need to demonstrate your ability to stay organised. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous roles, highlighting your time management and prioritisation skills.
✨Emphasise Your Customer Service Experience
This role requires practical customer service experience. Be ready to discuss specific situations where you successfully resolved customer issues or built strong relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Industry
While experience in logistics or agriculture is beneficial, it's not essential. However, showing that you've researched AB Agri and the animal feed industry can set you apart. Familiarise yourself with their products and values to demonstrate your genuine interest.
✨Prepare for Team Collaboration Questions
Since this role involves working closely with various teams, be prepared to answer questions about teamwork. Think of examples where you've collaborated effectively with others, showcasing your communication skills and ability to build rapport.
