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- Tasks: Deliver top-notch customer service and manage orders in a fast-paced environment.
- Company: Join AB Agri, a dynamic team focused on customer satisfaction.
- Benefits: Starting salary of £24,000 plus bonuses and a great benefits package.
- Why this job: Be at the heart of operations and make a real impact on customer experiences.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Home-based role with occasional site visits and opportunities for growth.
The predicted salary is between 24000 - 33600 £ per year.
Location: Northern Ireland - Homebased (Occasional travel to our site is required).
Package includes: Salary from £24,000, plus a benefits package designed to support your wellbeing and reward your impact, including discretionary performance related bonus, and a matched pension contribution of up to 10%.
Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving? Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer‑centric experience across all touchpoints.
What You’ll Be Doing
- Processing customer orders end-to-end, managing expectations around delivery lead times and availability
- Maintaining accurate and up-to-date records across ERP systems and shared online folders
- Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders
- Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries
- Clearing down purchase orders and supporting monthly supplier payment processes
- Invoicing customers daily and processing credits in line with agreed finance procedures
- Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri’s AEO status (training provided)
- Providing flexible support to the wider GB & Ireland team, including audit preparation, ad hoc projects, and assisting the warehouse during peak periods when required
What You’ll Bring
- Previous experience in a customer service or customer-facing administrative role
- Experience managing a varied customer base and delivering a consistently high standard of service
- Strong organisational skills with excellent attention to detail
- Confident communication skills and the ability to build positive working relationships
- A customer-driven, solution-focused mindset aligned to AB Agri values
- Experience using D365 or a similar ERP system
- Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)
- Willingness to learn new systems, processes, and ways of working
Seniority level: Entry level
Employment type: Contract
Job function: Customer Service and Administrative
Industries: Food Production
Customer Service Co-ordinator (12 Month FTC) employer: AB Agri
Contact Detail:
AB Agri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator (12 Month FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AB Agri and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the customer service skills they’re looking for.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve delivered excellent customer service or solved problems effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Co-ordinator (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Co-ordinator role. Highlight any customer service experience and organisational skills you've got, as these are key for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves building relationships, make sure your application demonstrates your communication skills. Whether it's in your CV or cover letter, show us how you connect with others effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AB Agri
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Co-ordinator role. Familiarise yourself with the key responsibilities like processing orders and maintaining records. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service expertise. Think about times when you resolved a difficult issue or built strong relationships with customers. This will show them you’re not just a fit for the role, but also a great addition to their team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing multiple priorities or dealing with a dissatisfied customer. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer-focused mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
