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For Companies At a Glance
- Tasks: Lead the ServiceNow platform, driving strategy and governance for a global business.
- Company: Join AB Agri, part of Associated British Foods, focused on responsible and affordable food solutions.
- Benefits: Enjoy hybrid working, free onsite parking, lunch options, and a supportive team culture.
- Why this job: Make a real impact by shaping a key enterprise platform and influencing senior leaders.
- Qualifications: Expertise in ServiceNow management, strong stakeholder skills, and leadership experience required.
- Other info: We value diversity and are committed to inclusive recruitment practices.
The predicted salary is between 43200 - 72000 £ per year.
The Role & Key Responsibilities
Are you a seasoned ServiceNow expert ready to take full ownership of an enterprise platform and lead it to the next level? Do you want to build and scale a best-in-class capability that drives automation, integration, and outstanding user experience across a global business?
We’re looking for an established ServiceNow Platform Manager to shape and lead the strategic direction of our ServiceNow ecosystem. This is a high-impact role with the scope to define and grow the platform from the ground up—working closely with senior leaders and cross-functional teams to deliver measurable value. With visibility at the highest levels, it’s a unique opportunity to build your brand and influence as a trusted advisor at CXO level.
- Own and define the strategic roadmap for the ServiceNow platform, ensuring alignment with business goals and technology vision.
- Lead platform governance, driving best practices, compliance, and continuous improvement across ITSM, ITOM, HRSD, and related modules.
- Act as the senior point of accountability for ServiceNow performance, scalability, and value delivery across the enterprise.
- Build strong relationships with senior stakeholders to identify opportunities, gather requirements, and evangelise platform capabilities.
- Manage a team of ServiceNow specialists, providing leadership, coaching, and clear direction to deliver a high-performing internal capability.
- Oversee prioritisation and delivery of platform enhancements, upgrades, and new functionality in partnership with business units and technical teams.
- Represent the platform at CXO-level forums, influencing decision-making and ensuring ServiceNow is embedded as a strategic enabler.
- Monitor platform usage and performance, ensuring an excellent user experience and proactive resolution of issues.
- Deep expertise in managing ServiceNow at an enterprise level, with hands-on experience across ITSM and ITOM modules.
- Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement.
- Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities.
- Experience leading and developing high-performing technical teams, including developers and system administrators.
- ServiceNow certifications such as Certified System Administrator and Implementation Specialist (or equivalent experience).
- A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery.
- Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence.
- Excellent communication and presentation skills, with the credibility to operate at CXO level across a complex, multi-business environment.
About The Company
Rewarding your passion
When you join us, you\’ll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you – from day one.
About us
We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers – and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter – or anything else) just let us know.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.
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ServiceNow Platform Manager employer: AB Agri Ltd
Contact Detail:
AB Agri Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Manager
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being well-versed in the current capabilities of the platform will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or connect on LinkedIn to engage with others who are in similar roles. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management. Since this role requires strong relationships with senior leaders, be ready to share specific examples of how you've influenced decision-making in previous positions.
✨Tip Number 4
Showcase your leadership skills by discussing your experience in managing technical teams. Highlight any successful projects where you led a team to deliver enhancements or improvements, as this will resonate well with the hiring managers.
We think you need these skills to ace ServiceNow Platform Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your deep expertise in managing ServiceNow, particularly your hands-on experience with ITSM and ITOM modules. Use specific examples to demonstrate how you've owned a ServiceNow roadmap and delivered platform strategy.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strong stakeholder management skills and provide examples of how you've influenced senior leaders. Mention your experience in leading high-performing technical teams and how you align technology with business priorities.
Showcase Relevant Certifications: List any relevant ServiceNow certifications, such as Certified System Administrator or Implementation Specialist, prominently in your application. This will help establish your credibility and expertise in the field.
Highlight Communication Skills: Since this role involves operating at CXO level, make sure to highlight your excellent communication and presentation skills. Provide examples of how you've effectively communicated complex ideas in a multi-business environment.
How to prepare for a job interview at AB Agri Ltd
✨Showcase Your ServiceNow Expertise
Make sure to highlight your deep expertise in managing ServiceNow at an enterprise level. Be prepared to discuss specific projects where you've successfully implemented ITSM and ITOM modules, as well as any challenges you overcame.
✨Demonstrate Stakeholder Management Skills
Prepare examples of how you've influenced senior leaders and aligned technology with business priorities. This role requires strong stakeholder management, so be ready to discuss how you've built relationships and gathered requirements effectively.
✨Emphasise Leadership Experience
Since you'll be managing a team of ServiceNow specialists, share your experience in leading and developing high-performing technical teams. Discuss your leadership style and how you've coached team members to achieve their best.
✨Communicate Clearly and Confidently
Excellent communication and presentation skills are crucial for this role. Practice articulating your thoughts clearly, especially when discussing complex topics. Be prepared to present your ideas confidently, as you'll be representing the platform at CXO-level forums.
