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- Tasks: Support and enhance SuccessFactors systems while solving user queries and optimising performance.
- Company: Join AB Agri, a leader in responsible nutrition and inclusive workplace culture.
- Benefits: Enjoy competitive salary, flexible working, and ongoing career development opportunities.
- Why this job: Make a real impact in a fast-paced environment with diverse challenges every day.
- Qualifications: Experience with SAP SuccessFactors and strong problem-solving skills are essential.
- Other info: Be part of a collaborative team that values inclusion and personal growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Are you a hands‑on SuccessFactors specialist who enjoys solving problems, improving systems, and making a real impact for end users? Do you thrive in a fast‑paced environment where no two days are the same, from troubleshooting system issues to enhancing workflows and reporting? We’re searching for a SuccessFactors Support Analyst to join the team.
In this role, you’ll act as a key technical support specialist, working across multiple business units to resolve queries, optimise system performance, and support ongoing improvements—while also having the opportunity to grow into more technical, configuration‑focused work over time.
What you’ll be doing:
- Acting as a first point of contact for SuccessFactors system queries, troubleshooting issues and resolving user requests
- Supporting and delivering minor configuration changes across modules (e.g. workflows, role‑based permissions, picklists, reports)
- Managing and prioritising support tickets, ensuring timely resolution and excellent user experience
- Building and maintaining reports to support business insights and HR operations
- Investigating system errors, access issues, and data discrepancies, working with third parties where needed (e.g. SAP, EPI‑USE, AKT)
- Supporting SAP SuccessFactors releases, including testing, documentation, and communication to stakeholders
- Collaborating with HR, IS teams, and Functional Leads to improve processes and drive system adoption
- Maintaining system documentation and ensuring knowledge is shared effectively across the business
What you’ll bring:
- Experience working with SAP SuccessFactors, particularly Employee Central (EC) configuration
- Proven experience in a SuccessFactors, HRIS, or systems support role
- Hands‑on experience with configuration areas such as role‑based permissions, workflows, reporting, and picklists
- Strong problem‑solving skills with the ability to diagnose and resolve system and user issues
- A proactive mindset with a genuine curiosity to learn and develop into more technical areas
- Experience working with stakeholders across HR, IT, and third‑party providers
- Strong communication skills, with the ability to explain technical concepts to non‑technical users
- A relevant degree (or equivalent experience) in a business, analytical, or technical field
This role is UK‑based only, with a flexible approach to working. You can be primarily home‑based, with occasional travel to our Peterborough office and other UK sites as required.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
SuccessFactors Support Analyst (6 Month FTC) in Peterborough employer: AB Agri Ltd
Contact Detail:
AB Agri Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SuccessFactors Support Analyst (6 Month FTC) in Peterborough
✨Tip Number 1
Get to know the company inside out! Research AB Agri and understand their values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to SuccessFactors and problem-solving scenarios. Think about how you can demonstrate your hands-on experience and technical skills in a way that resonates with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and it ensures your application gets seen by the right people. Plus, it shows you’re proactive and ready to take the first step towards joining us!
We think you need these skills to ace SuccessFactors Support Analyst (6 Month FTC) in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SuccessFactors Support Analyst role. Highlight your experience with SAP SuccessFactors, especially in areas like Employee Central configuration and problem-solving skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can make a real impact. Don’t forget to mention your proactive mindset and curiosity to learn more technical skills – we love that!
Showcase Your Communication Skills: Since you'll be working with various stakeholders, it's crucial to demonstrate your strong communication skills. In your application, give examples of how you've explained technical concepts to non-technical users. We appreciate clear communicators!
Apply Through Our Website: We encourage you to apply through our careers website as soon as possible. It’s quick and easy, and it helps us keep track of your application. Plus, you’ll get to answer some equal opportunities questions that help us improve our recruitment process!
How to prepare for a job interview at AB Agri Ltd
✨Know Your SuccessFactors Inside Out
Make sure you brush up on your knowledge of SAP SuccessFactors, especially Employee Central configuration. Be ready to discuss specific modules you've worked with and how you've tackled system issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved user issues or system errors. Think about times when you had to collaborate with HR or IT teams to improve processes—these stories will showcase your proactive mindset.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would help non-technical users understand system changes or troubleshooting steps, so clarity is key!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing support tickets or implementing minor configuration changes. Think through your approach to prioritising tasks and ensuring a great user experience.