At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for various customers.
- Company: Join a global leader in food processing and retail with a vibrant team culture.
- Benefits: Enjoy free lunches, onsite parking, and a generous pension scheme.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the go-to person for IT solutions and make a real difference.
- Qualifications: Customer-focused with strong communication and troubleshooting skills.
The predicted salary is between 33750 - 41250 £ per year.
We are searching for a passionate IT professional to join our thriving service desk and support team here at ABF.
The chosen candidate will offer effective IT support services, and act as a point of contact for all IT issues and queries for multiple business units and customers across the ABF portfolio.
What you'll be doing
- Act as a single point of contact for all IT issues and queries.
- Receive and log all customer contacts via multiple channels (phone, email, chat, self service).
- Troubleshoot tickets and make accurate decisions on the right path for resolution of the customer enquiry.
- Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues.
- Ensure all relevant information is clearly recorded in the ITSM tool.
- Provide timely and accurate updates to tickets.
- Where required ensure the timely escalation of complaints to the appropriate level.
- Continuously maintain a high standard of customer service.
- Create and publish support documentation and knowledge information and support the Team Leader in training of new staff.
- Alert the line management to identify trends in customer issues or queries.
As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in.
This information is anonymised, separate from your application and is never seen by the hiring panel.
You can choose not to answer these questions with no impact on your application.
- A highly customer focused individual that proactively raises the profile of IT and BTS within the customer environment they support.
- A customer-centric approach paired with enthusiastic interest in IT.
- Enthusiastic contributor who excels in lively and high-tempo environments.
- Advanced written and oral communication skills.
- Proficiency in methodical troubleshooting and resolving issues effectively.
- Ability to both work as part of a team, and to carry out tasks with minimum of supervision.
- A general understanding of PC architecture.
- Experience with desktop and server operating systems.
- Basic network and server troubleshooting skills.
- PC troubleshooting skills.
- Intermediate understanding of Microsoft Productivity tools (Office 365, Teams etc).
Peterborough, Lynchwood Business Park.
The office has recently been renovated and along with a modern work environment, has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.
Associated British Foods Business Technology Services are continually reviewing our benefits to ensure our staff feel rewarded… Associated British Foods is a global giant when it comes to the world of food processing and retail.
Our ingredients division is the world's second-largest producer of both sugar and baker's yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands.
Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses.
We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200.
Our customers are at the heart of everything we do and we're looking for people who are eager to join us in supporting and delivering this vision.
We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.
- AB Foods BTS match up to 10% pension (contributory)
- Up to 10% Bonus
- Opportunity to buy up to 5 days holiday per calendar year
- Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
- 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary
We're looking for dedicated and conscientious people who embrace and live our values.
If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.
All recruitment activities into our ABF BTS team are supported by our AB Agri business.
#J-18808-Ljbffr
Service Desk Analyst in Peterborough employer: AB Agri Ltd
As a Product Coordinator at our company, you'll thrive in a dynamic and supportive work environment that values your contributions and encourages professional growth. With a competitive salary starting from £24,500, matched pension contributions, and flexible benefits tailored to enhance your wellbeing and development, we prioritise our employees' needs. Our hybrid working model allows for a balanced lifestyle, while the collaborative culture fosters teamwork and innovation, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AB Agri Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AB Agri Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AB Agri Ltd!
✨Direct Apply to AB Agri Ltd
Let's not forget to apply directly through the AB Agri Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AB Agri Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AB Agri Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AB Agri Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
