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- Tasks: Drive operational excellence and continuous improvement in a dynamic IT environment.
- Company: Join a global leader in IT services with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and discounts on popular brands.
- Why this job: Make a real impact by enhancing IT services across diverse teams and cultures.
- Qualifications: Experience in operational excellence and strong analytical skills required.
- Other info: Modern office with great transport links and a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about driving operational excellence in complex IT environments? Do you enjoy bringing clarity, accountability and continuous improvement to multi-vendor services, using data, insight and modern technology?
ABF Business Technology Services are looking for an Operational Excellence Manager to play a pivotal role in shaping how we govern, assure and continuously improve IT services across a global, multi-vendor landscape. Working closely with Service Delivery, Business Partners and senior stakeholders across the Group, you’ll help ensure our services deliver measurable value, an excellent customer experience, and align tightly to ABF’s strategic goals.
Responsibilities- Establishing and owning governance, performance and operational excellence frameworks across internal teams and external partners
- Assuring service quality by defining, monitoring and challenging cross-vendor SLAs, KPIs and XLAs, holding partners to account where required
- Acting as a unifying assurance function across a complex multi-vendor environment, helping remove silos and strengthen collaboration
- Working with Service Delivery Managers, Service Owners and Business Partners to deliver frictionless, customer-focused IT services across cultures and geographies
- Identifying, prioritising and driving continuous improvement initiatives using data, automation, AI and modern improvement techniques
- Creating clear, executive-ready dashboards and insights that bring together internal and supplier performance data
- Benchmarking suppliers and internal services to identify opportunities for improvement and value realisation
- Ensuring operational improvements align with wider business strategy, translating objectives into measurable business outcomes
- Proven experience in operational excellence, business performance or continuous improvement within an IT environment
- Experience designing and embedding governance, quality and performance frameworks in a multi-vendor environment
- Strong analytical and problem-solving capability, with experience using data visualisation tools (e.g. Power BI), translating data into meaningful insights and decisions
- Working knowledge of ITIL v4, Lean and modern improvement approaches that leverage data, automation and AI
- Familiarity with major ITSM tools such as ServiceNow (desirable, not essential)
- Excellent communication and stakeholder management skills, with the ability to build trust at all levels of the organisation
- Commercial awareness and the confidence to challenge constructively and hold partners accountable
Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.
About the CompanyAssociated British Foods is a global company with ABF BTS delivering centralised IT infrastructure and service across ABF businesses. We operate in over 185 locations across 23 countries and support nearly 200 team members. We offer a range of benefits to employees.
- AB Foods BTS match up to 10% pension (contributory)
- Up to 10% Bonus
- Opportunity to buy up to 5 days holiday per calendar year
- Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
- 24/7 free and confidential access to an Employee Assistance Programme
- Free lunch option available every day
- Access to a staff shop with discounted ABF brand products
Ready to apply? Register your details and upload your CV via our careers website. In the event of high candidate response, the application period may close earlier without notice. If you require adjustments during the recruitment process, please email careers@abagri.com
Equal opportunities questions help us monitor inclusivity; participation is anonymised and optional. ABF BTS recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales.
Operational Excellence Manager in Peterborough employer: AB Agri Ltd
Contact Detail:
AB Agri Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operational Excellence Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to be able to show how your skills in operational excellence can directly benefit their multi-vendor environment. Tailor your examples to fit their needs!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on your analytical skills and problem-solving capabilities, as these are key for the role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Operational Excellence Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operational Excellence Manager role. Highlight your experience in operational excellence and continuous improvement, especially in IT environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about driving operational excellence and how you can bring value to our team. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to mention any tools you've used, like Power BI. We’re keen on seeing how you’ve turned data into actionable insights in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AB Agri Ltd
✨Know Your Operational Excellence Frameworks
Make sure you’re well-versed in operational excellence frameworks like ITIL v4 and Lean. Be ready to discuss how you've applied these in previous roles, especially in multi-vendor environments. This shows you understand the complexities of the role and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing specific examples where you've used data visualisation tools like Power BI. Bring along insights or dashboards you've created that led to measurable improvements. This will highlight your ability to translate data into actionable strategies.
✨Emphasise Stakeholder Management
Since this role involves working closely with various stakeholders, be ready to share experiences where you’ve built trust and collaboration across teams. Think of examples where you’ve successfully navigated challenges and held partners accountable while maintaining strong relationships.
✨Align with Company Goals
Research ABF’s strategic goals and think about how your experience aligns with them. Be prepared to discuss how you can contribute to their mission of delivering excellent customer experiences and driving continuous improvement. This shows you’re not just looking for a job, but are genuinely interested in their success.
