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For Companies At a Glance
- Tasks: Support US partners by resolving customer queries and technical issues from home.
- Company: Join Intellync, an innovative AgriTech company transforming dairy farming globally.
- Benefits: Enjoy remote work flexibility, career development, and a supportive international team culture.
- Other info: Work UK afternoon-to-evening hours and be part of a diverse, inclusive culture.
- Why this job: Engage directly with customers, grow your tech skills, and make a real impact in agriculture.
- Qualifications: Conversational Spanish, customer support experience, and a tech-savvy mindset are essential.
The predicted salary is between 28800 - 43200 £ per year.
The Role & Key Responsibilities
Location: Home Based (UK Preferred)
Contract and Shift details: Permanent, Full Time, Monday to Friday, 13:30 – 22:00 (UK TIME)
Are you:
- Experienced in customer support with a technical mindset and problem-solving approach?
- Someone who thrives in a stimulating remote-working environment and enjoys supporting global teams?
- Keen to learn about AgriTech and play a role in transforming how dairy farms operate around the world?
- Ready to work UK afternoon-to-evening hours to support our partners in the US?
If so, this could be the perfect opportunity for you.
The Role:
As a Customer Support Analyst, you’ll be the first point of contact for our US-based partners, delivering reliable support from your home base in the UK. Your role will focus on answering customer queries via phone and email, resolving technical issues, assisting with integrations, and ensuring every partner has a smooth experience using our software. You’ll be part of a globally distributed support team of eight, backed by experienced engineers and led by a supportive manager. This is more than a support role—it’s a chance to engage directly, grow your technical skills, and play a direct role in shaping our customer experience.
What You’ll Be Doing:
- Responding to customer queries across multiple channels (calls, emails, messages)
- Solving problems in real-time and escalating complex cases where needed
- Supporting system integrations with herd management software and related tools
- Logging tickets accurately and ensuring SLAs are met
- Training and onboarding new customers, guiding them through early support
- Collaborating with internal teams to deliver effective service and suggest process improvements
What You’ll Bring:
Essential:- Conversational proficiency in Spanish (verbal and written)
- Previous experience in a customer support or service role
- Effective communication and interpersonal skills
- Technically minded and comfortable learning new systems
- Ability to operate effectively and contribute to decision-making
- Comfortable working 1:30 PM – 10:00 PM (UK time)
- Experience with KPIs, SLAs, or CRM tools
- Familiarity or interest in agriculture or dairy farming
- Experience supporting SaaS platforms or software integrations
- Additional languages are a bonus
What’s in It for You?
- An opportunity to join an innovative AgriTech organisation
- Fully remote work setup with autonomy and flexibility
- Supportive and international team culture
- Career development opportunities including training, mentoring, and leadership pathways
About The Company
Rewarding your passion. When you join us, you’ll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.
About us: Intellync bridge the gap between people, data and technology in agriculture. We deliver in-depth, intuitive and insightful solutions that span the value chain from farmers to retailers. We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
Application Notes: We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes. When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application. Apply today or contact our recruitment team for more information.
Agencies and media sales: AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Customer Support Analyst employer: AB Agri Ltd
Contact Detail:
AB Agri Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Analyst
✨Tip Number 1
Familiarise yourself with AgriTech and the specific challenges faced by dairy farms. Understanding the industry will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your technical skills, especially related to SaaS platforms and software integrations. Being able to showcase your ability to learn new systems quickly will set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might encounter in customer support. Think about how you would handle common technical issues or customer complaints, as this will help you articulate your problem-solving approach during interviews.
✨Tip Number 4
Since the role requires effective communication, practice articulating your thoughts clearly and concisely. This will be crucial when responding to customer queries and collaborating with internal teams.
We think you need these skills to ace Customer Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially any technical roles. Emphasise your problem-solving skills and ability to work in a remote environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AgriTech and your understanding of the dairy farming industry. Mention your conversational proficiency in Spanish and how it can benefit the role.
Highlight Relevant Skills: In your application, clearly outline your effective communication skills, technical mindset, and any experience with KPIs, SLAs, or CRM tools. This will demonstrate your fit for the Customer Support Analyst position.
Show Enthusiasm for Learning: Express your eagerness to learn about new systems and technologies in your application. Mention any previous experiences where you successfully adapted to new tools or processes.
How to prepare for a job interview at AB Agri Ltd
✨Showcase Your Technical Skills
As a Customer Support Analyst, you'll need to demonstrate your technical mindset. Be prepared to discuss any relevant experience you have with software integrations or problem-solving in a technical context. Highlight specific examples where you've successfully resolved issues.
✨Emphasise Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so think about how you would handle various scenarios and ensure you convey empathy and understanding.
✨Familiarise Yourself with AgriTech
Since the company operates in the AgriTech sector, it’s beneficial to show your interest in agriculture and dairy farming. Research current trends and challenges in the industry, and be ready to discuss how technology can improve operations for farmers.
✨Prepare for Remote Work Questions
Given that this is a remote position, expect questions about your ability to work independently and manage your time effectively. Think of examples from your past experiences that demonstrate your self-motivation and adaptability in a remote working environment.