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For Companies At a Glance
- Tasks: Manage customer orders from start to finish, ensuring smooth delivery and invoicing.
- Company: Join Premier Nutrition, a leader in animal feed nutrition across Europe and Asia.
- Benefits: Enjoy annual salary reviews, bonuses, and a focus on career development and wellbeing.
- Why this job: Be part of a diverse team making a real impact in the agricultural sector.
- Qualifications: Experience in customer service, strong attention to detail, and proficiency in Excel required.
- Other info: We support accessible recruitment; let us know if you need assistance during your application.
The predicted salary is between 28800 - 43200 £ per year.
The Role & Key Responsibilities
Location: Rugeley, Staffordshire, UK
Contract / Shift: 12 Month Fixed Term Contract – Full time – Monday – Friday
ARE YOU:
- Someone who thrives on providing exceptional customer service to high-profile clients.
- Confident in handling multiple priorities while managing complex internal and external interactions?
- Ready to join a diverse and inclusive team, with opportunities for career growth?
If so, we’d like to hear from you!
Role Overview
We are seeking a Customer Service Coordinator to join our team as part of a growing team. You will play a key role in ensuring seamless operations for our business.
Responsibilities:
- Manage the complete customer order journey, from input to delivery and invoicing.
- Be transparent with customers, managing expectations and proactively addressing issues.
- Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
- Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
- Build positive relationships with hauliers to guarantee seamless deliveries.
- Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
- Attend monthly species meetings, sharing updates on key issues and wins.
- Reduce returns and rejections by ensuring accuracy from the start, as measured by monthly credit reports.
- Ensure timely and accurate invoicing within 24 hours of delivery or collection.
- Collaborate with Finance to resolve invoicing issues related to bulk deliveries and period-end reporting.
- Investigate and resolve customer credit note requests and log complaints for continuous improvement.
- Share best practices across the team to support alignment and professional development.
About you:
- Ideally, you have experience in a similar customer service role within an agricultural business.
- Excellent attention to detail and enthusiasm for customer service.
- A credible, proactive, and forward-thinking team player who thrives under pressure.
- Proficient in Excel with strong organizational and timekeeping skills.
- Proactive, able to work independently, and know when to escalate issues.
- Flexible, motivated, and committed to continuous improvement.
- Excellent communicator, capable of building relationships with internal and external stakeholders.
About The Company
Rewarding your passion. Join us to do meaningful work and receive fair rewards, including annual salary reviews, incentive bonuses, ongoing career development, and enhanced family, financial, and wellbeing benefits.
About us
Premier Nutrition is a leading provider of vitamin premix to animal feed manufacturers across Europe and Asia, offering expert advice from top nutritionists. Part of AB Agri, the agricultural division of Associated British Foods (ABF plc), we are passionate about feeding the world responsibly and affordably through innovative animal feed, nutrition products, and data services. We pride ourselves on our customer-centric approach, driven by our diverse and inclusive team.
As a Disability Confident employer, we are committed to accessible recruitment processes. Please let us know if you need additional support during your application.
Application Notes
We encourage you to apply promptly by registering your details and uploading your CV via our careers website, as roles may close early. We also collect equal opportunities information anonymously to promote inclusivity in our hiring process. You may choose not to answer these questions without affecting your application. Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs or fees from agencies.
Customer Services Coordinator employer: AB Agri Ltd
Contact Detail:
AB Agri Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the agricultural industry, especially in customer service roles. Understanding the specific challenges and needs of this sector will help you stand out during discussions.
✨Tip Number 2
Showcase your ability to manage multiple priorities by preparing examples from your past experiences. Be ready to discuss how you've successfully handled complex situations while maintaining excellent customer service.
✨Tip Number 3
Highlight your proficiency in Excel and organisational skills during any interactions. You might be asked about your experience with data management, so having specific examples ready can demonstrate your capability.
✨Tip Number 4
Prepare to discuss how you build relationships with both internal teams and external stakeholders. Being able to articulate your approach to collaboration and communication will show that you're a team player.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within an agricultural context. Emphasise skills like attention to detail, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple priorities. Mention specific examples of how you've successfully handled customer interactions or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any organisational skills you possess. These are crucial for the role, so provide examples of how you've used these skills effectively in past positions.
Showcase Team Collaboration: Demonstrate your ability to work as part of a team by providing examples of how you've collaborated with internal teams in previous roles. This could include working with finance, planning, or technical teams to resolve customer issues.
How to prepare for a job interview at AB Agri Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you managed complex interactions or resolved issues effectively, as this role heavily relies on strong customer service abilities.
✨Demonstrate Attention to Detail
Since the role requires managing the complete customer order journey, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain high standards and prevent errors.
✨Familiarise Yourself with the Company
Research Premier Nutrition and its parent company, AB Agri. Understand their products, values, and the agricultural sector they operate in. This knowledge will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Prepare for Team Collaboration Questions
As the position involves liaising with various internal teams, think of examples that showcase your teamwork skills. Be prepared to discuss how you handle conflicts, share best practices, and contribute to a positive team environment.