At a Glance
- Tasks: Coordinate customer service, manage orders, and support the team in a dynamic environment.
- Company: Join Trident MicroNutri, a forward-thinking company in Toomebridge.
- Benefits: Competitive salary, performance bonuses, matched pension, and career development opportunities.
- Other info: Onsite role with training provided for customs processes and ERP systems.
- Why this job: Be part of a team delivering top-notch customer service and make a real difference.
- Qualifications: Experience in customer service, strong organisational skills, and a solution-focused mindset.
The predicted salary is between 24000 - 24000 £ per year.
Customer Service Coordinator – Fixed Term Contract (until end of March 2027)
Location
Toomebridge, Co Antrim, Northern Ireland – onsite position.
Package includes
Salary from £24,000, benefits package with discretionary performance related bonus, matched pension contribution up to 10%.
Trident Micro Nutri are looking for a proactive and organised Customer Service Coordinator to join our dynamic and ambitious team based in Toomebridge.
In this role, you’ll play a key part in delivering market‑leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer‑centric experience across all touchpoints.
- What you’ll be doing
- Processing customer orders end‑to‑end, managing expectations around delivery lead times and availability.
- Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
- Maintaining accurate and up‑to‑date records across ERP systems and shared online folders.
- Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders.
- Supporting the smooth day‑to‑day running of the office, including invoicing, updating price lists, and resolving customer queries.
- Clearing down purchase orders and supporting monthly supplier payment processes.
- Invoicing customers daily and processing credits in line with agreed finance procedures.
- Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri’s AEO status (training provided).
- What you’ll bring
- Previous experience in a customer service or customer‑facing administrative role.
- Experience managing a varied customer base and delivering a consistently high standard of service.
- Strong organisational skills with excellent attention to detail.
- Confident communication skills and the ability to build positive working relationships.
- A customer‑driven, solution‑focused mindset aligned to AB Agri values.
- Experience using D365 or a similar ERP system.
- Experience operating a Forklift and/or reach truck is desirable but not essential.
- Understanding of cross‑border product movement (NI / ROI / GB) or customs processes (training provided).
- Willingness to learn new systems, processes, and ways of working.
Benefits
Annual salary reviews, incentive bonus, ongoing career development, and enhanced family, financial and wellbeing benefits.
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Customer Service Co-ordinator (Fixed Term Contract) employer: AB Agri Ltd
As a Product Coordinator at our company, you'll thrive in a dynamic and supportive work environment that values your contributions and encourages professional growth. With a competitive salary starting from £24,500, matched pension contributions, and flexible benefits tailored to enhance your wellbeing and development, we prioritise our employees' needs. Our hybrid working model allows for a balanced lifestyle, while the collaborative culture fosters teamwork and innovation, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator (Fixed Term Contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like AB Agri Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like AB Agri Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co-ordinator (Fixed Term Contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to AB Agri Ltd.
How to prepare for a job interview at AB Agri Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in AB Agri Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services AB Agri Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
