At a Glance
- Tasks: Lead a team to deliver application services and drive continuous improvement.
- Company: Local Authority focused on technical innovation and service delivery.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Collaborative environment with opportunities for career growth and impactful projects.
- Why this job: Be at the forefront of tech improvements in local government and enhance community services.
- Qualifications: Degree level education or equivalent experience in IT service delivery.
The predicted salary is between 40000 - 50000 £ per year.
Aatom Recruitment is looking for an Applications Service Delivery Manager on behalf of a Local Authority.
Contract Duration: 3 Months
Hours Per Week: 37
Role Purpose
- The Applications Services Delivery Manager leads the team of specialists delivering applications services used by the Council. The role supports the wider delivery of the DDaT technical improvement programme, acting as the technical lead for projects related to their specialism.
- Leading a team of specialist applications professionals to deliver services and supporting the applications in the portfolio. The role ensures continuous development and improvement of services and promotes and drives efficiency.
- Works closely with Application vendors to manage supplier performance and to ensure that every application has a roadmap with technical prerequisites understood across supporting teams within the IT service.
- Works with key stakeholders across the Council to ensure that applications align to strategic priorities across the Councils Directorates.
Role Details:
- The role requires someone to lead the delivery and performance of application services, ensuring effective demand management through the DDaT Front Door, robust supplier management, and continuous service improvement.
- Responsible for application lifecycle, stakeholder engagement, and delivering efficiencies and savings, while maintaining high service standards and governance.
Skills and knowledge
- A strong mix of application service delivery, demand management, supplier management, and stakeholder engagement skills, underpinned by technical awareness and a focus on service improvement and governance with Technical awareness, understanding of application architecture, integrations, and data flows.
Education/Qualifications:
- Educated to degree level (or be able to demonstrate equivalent knowledge, skills and aptitude).
- Member of a relevant professional body or chartered institute.
- Relevant IT qualification or skills and experience (ITIL or similar).
Technical Skills
- Computer literate including experience of using IT systems and Microsoft Office software (e.g. Word, Excel, Outlook, Project & Visio).
- Deployment tools, low-code, and built-in apps, PowerApps, basic scripting and RPA to improve operations.
- Ability to evaluate and improve IT systems and processes.
- Deep and extensive technical experience and skills managing business applications lifecycle including server/client/database/SaaS/cloud, integrations and interfaces, incidents, changes, and problems.
- Broad technical knowledge of IT technology, infrastructure, and security.
- Able to troubleshoot and resolve complex support issues on a major corporate system (or multiple smaller systems).
Knowledge
- Strong knowledge of major systems in use within the Local Government Sector.
- Familiar with API Integration technologies to integrate third-party APIs with existing systems.
- Highly developed knowledge of the sector specifically in the field of application management.
- Proven ability in managing technical projects, technical teams, other managers and staff to achieve agreed outputs, within budget, including benefit realization.
- Demonstrable ability to analyse and evaluate complex information from a range of sources in order to form judgements and make decisions.
Experience
- Effective communicator able to work well with stakeholders and suppliers, business aware and deliver written reports and documentation.
- Experience of budget management.
- Experience managing resources and processes in an IT team to deliver application services, including supplier performance and stakeholder participation.
- Application Development experience with implementing, developing, deploying, and maintaining custom applications.
- Experienced in collaborating effectively with a broad range of staff and other stakeholders, including senior managers.
- Builds trust to foster collaboration. Able to manage supplier relationships.
- Able to run small projects putting together simple plans and reporting progress.
- Highly developed organisational skills.
- Good inter-personal skills with the ability to work with all stakeholders and influence to ensure the right technical direction is considered as part of strategic decision making.
- Stakeholders including Councillors, Directors, Heads of Service, officers, contractors, partners to agree and deliver the required outputs.
- Contract management and procurement experience along with working collaboratively with partners to influence the achievement of successful outcomes.
OR107162 - Applications Service Delivery Manager in Wokingham employer: Aatom Recruitment
Aatom Recruitment is an exceptional employer, offering a dynamic work environment within a Local Authority that prioritises innovation and community impact. Employees benefit from a strong focus on professional development, collaborative culture, and the opportunity to lead significant technical projects that enhance local services. With a commitment to continuous improvement and stakeholder engagement, this role provides a meaningful chance to contribute to the Council's strategic priorities while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land OR107162 - Applications Service Delivery Manager in Wokingham
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We think you need these skills to ace OR107162 - Applications Service Delivery Manager in Wokingham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Aatom Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Aatom Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Aatom Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Aatom Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Aatom Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Aatom Recruitment.
