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- Tasks: Lead a team to support vulnerable residents and enhance service quality.
- Company: Aatom Recruitment, working with a Local Authority for community impact.
- Benefits: 6-month contract with potential extension and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team development and housing customer services required.
- Other info: Dynamic role with a focus on coaching and performance improvement.
The predicted salary is between 36000 - 60000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Team Leader Care & Support team – housing on a 6 months contract with a possibility of further extension. We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.
The role involves:
- Coaching and developing a team for exceptional customer service.
- Setting and achieving personal and business objectives.
- Driving performance improvement through effective coaching and 121s.
- Managing underperformance positively.
- Enhancing the team's quality and output.
- Acting as an escalation point for residents.
Requirements:
- Experience in developing teams to exceed KPIs.
- Excellent coaching skills to foster a coaching culture.
- Adaptability, resilience, and role modeling for colleagues.
- Data-driven approach to service improvement and staff development.
- Experience in housing customer services.
If this sounds good to you, please apply for immediate contact or call Inesa directly.
Team Leader Care & Support team – housing in Westminster employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Care & Support team – housing in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Team Leader role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in coaching and performance improvement.
✨Tip Number 3
Showcase your adaptability and resilience during interviews. Share specific examples of how you've successfully managed underperformance or driven team improvements in previous roles. This will demonstrate that you're the right fit for the Care & Support team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader Care & Support team – housing in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your coaching abilities and any relevant experience in housing customer services to show us you're the right fit for the Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about supporting vulnerable residents. Share specific examples of how you've driven performance improvement in previous roles, as this will resonate with what we’re looking for.
Showcase Your Coaching Skills: Since coaching is a big part of this role, make sure to include examples of how you've developed teams in the past. We want to see how you’ve fostered a coaching culture and helped others exceed their KPIs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get in touch with you faster!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Team Leader in Care & Support, especially around coaching and performance improvement. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams in the past. Think about specific situations where you helped someone improve their performance or exceed KPIs. This will demonstrate your ability to foster a coaching culture, which is key for this role.
✨Be Data-Driven
Since the job requires a data-driven approach, come ready to discuss how you've used data to drive service improvements in previous roles. Bring examples of metrics you've tracked and how they influenced your decisions. This will highlight your analytical skills and commitment to quality.
✨Demonstrate Adaptability
The role calls for resilience and adaptability, so be prepared to share instances where you've successfully navigated change or managed underperformance positively. This will show that you can handle the challenges that come with supporting vulnerable residents in housing.
