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- Tasks: Inspect housing repairs, validate claims, and provide technical support for quality assurance.
- Company: Join Aatom Recruitment, a trusted partner of local authorities in delivering quality housing services.
- Benefits: Enjoy flexible working hours and the potential for contract extension.
- Why this job: Make a real impact on community housing while developing your technical skills in a supportive environment.
- Qualifications: HNC or equivalent in a relevant field, with experience in social housing repairs and strong customer service skills.
- Other info: Access to a vehicle for work visits is preferred.
The predicted salary is between 36000 - 60000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officer on a 3 months contract initially with a possibility of further extension.
Brief of the role:
- Inspections to the internal and external areas of our housing stock for remedial repairs.
- Post inspections of completed works to verify quality, customer service and VFM.
- Validation of variation claims from both in house teams and contractors.
- Assisting with complaints and casework including providing reports, inspections and technical advice.
Requirement – essential/desirable skills/qualification/experience:
- Good technical knowledge of housing repairs.
- Previous experience of working in social housing repairs and maintenance.
- Qualified to HNC or equivalent.
- Good customer service skills.
- Able to work by yourself or as part of a team.
Working patterns/WFH options:
Generally 8 to 4 or 8.30 to 4.30 or 9 to 5.
Any additional requirements:
Preferable access to a vehicle that can be used for work visits and travel back to the office.
Purpose of the job:
Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions.
Principal accountabilities:
- Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to:
- Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications.
- Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard.
- Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements.
- Contribute towards continuous contractor performance improvement by:
- Escalating consistent contractor failures for management resolution.
- Providing technical recommendations for service improvement.
- Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect.
- Agreeing any necessary unforeseen extras as promptly as possible.
- Procure specialist contractors for the supply of services in accordance with procurement requirements – Contract Standing Orders – to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate.
- Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal.
- Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required.
If this sounds good to you, please apply for more information or contact us directly.
Technical Quality Officer employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Quality Officer
✨Tip Number 1
Familiarise yourself with the specific housing repair standards and regulations relevant to social housing. This knowledge will not only help you in interviews but also demonstrate your commitment to quality and compliance.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in contract management and quality assurance. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past work where you successfully managed contractor performance or resolved customer complaints. Real-life scenarios can showcase your problem-solving skills and technical expertise.
✨Tip Number 4
If possible, visit some local housing projects or attend community meetings related to housing repairs. This will give you a better understanding of the challenges faced and show your proactive approach to the role.
We think you need these skills to ace Technical Quality Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing repairs and maintenance. Emphasise any previous roles that involved inspections, customer service, or contract management to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Technical Quality Officer role. Mention your technical knowledge, experience in social housing, and how you can contribute to continuous contractor performance improvement.
Showcase Relevant Skills: In your application, clearly outline your qualifications such as HNC or equivalent, and highlight your ability to work independently or as part of a team. Include examples of how you've successfully managed customer complaints or technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Quality Officer.
How to prepare for a job interview at Aatom Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of housing repairs and maintenance during the interview. Be prepared to discuss specific examples from your previous experience that demonstrate your technical expertise and how it relates to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in relation to contractor performance and customer service. Think of scenarios where you successfully resolved issues or improved processes, and be ready to share these stories.
✨Demonstrate Your Customer Service Skills
Since the role involves dealing with complaints and casework, it's crucial to convey your ability to handle customer interactions effectively. Share examples of how you've managed difficult situations and ensured customer satisfaction in the past.
✨Understand the Contract Management Process
Familiarise yourself with the principles of contract management, especially in a social housing context. Be ready to discuss how you would ensure compliance with contract requirements and health & safety legislation, as this will show your readiness for the role.
