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- Tasks: Inspect housing repairs, ensure quality, and manage contractor performance.
- Company: Local Authority seeking a dedicated Technical Quality Officer.
- Benefits: 3-month contract with potential extension and flexible working hours.
- Why this job: Make a real difference in housing quality and customer satisfaction.
- Qualifications: HNC or equivalent in relevant field and experience in social housing repairs.
- Other info: Opportunity for career growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officeron a 3 months contract initially with a possibility of further extension.
Brief of the role:
Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice.
Requirement – essential/desirable skills/qualification/experience:
Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team.
Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5.
Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office.
Purpose of the job:
Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions.
Principal accountabilities:
1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to;
* Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications
* Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard.
* Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements.
2. Contribute towards continuous contractor performance improvement by;
· escalating consistent contractor failures for management resolution
· Providing technical recommendations for service improvement.
· Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect · Agreeing any necessary unforeseen extras as promptly as possible.
3. Procure specialist contractors for the supply of services in accordance with procurement requirements – Contract Standing Orders – to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate.
4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal
5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required.
If this sounds good to you, please apply for more information or contact us directly.
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Technical Quality Officer employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Quality Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of housing repairs. Be ready to discuss specific examples from your past experience that showcase your skills in quality assessment and customer service.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for opportunities to come to them.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in the interviewer’s mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the best fit!
We think you need these skills to ace Technical Quality Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical knowledge of housing repairs and any relevant experience in social housing. We want to see how your skills match the role, so don’t be shy about showcasing your qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Quality Officer role. Share specific examples of your past work that demonstrate your customer service skills and ability to work independently or as part of a team.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved issues or improved processes. We love candidates who can think on their feet and provide technical recommendations for service improvement!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge of housing repairs. Be ready to discuss specific defects and how you would approach inspections and repairs. This role requires a solid understanding of the processes involved, so having examples from your past experience will really help.
✨Showcase Your Customer Service Skills
Since this position involves dealing with contractors and customers, be prepared to share examples of how you've successfully handled complaints or service failures in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Familiarise Yourself with Contract Management
Understand the basics of contract management and be ready to discuss how you would ensure compliance with contract requirements. Think about any experiences you've had with managing contracts or working with contractors, as this will be key in the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the challenges they face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
