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- Tasks: Lead a team to support vulnerable residents and enhance service quality.
- Company: Join a Local Authority committed to making a difference in housing.
- Benefits: 6-month contract with potential for extension and professional growth.
- Other info: Dynamic role with opportunities for coaching and performance improvement.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team development and housing customer services required.
The predicted salary is between 30000 - 40000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Team Leader Care & Support team – housing on a 6 months contract with a possibility of further extension. We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.
The role involves:
- Coaching and developing a team for exceptional customer service.
- Setting and achieving personal and business objectives.
- Driving performance improvement through effective coaching and 121s.
- Managing underperformance positively.
- Enhancing the team’s quality and output.
- Acting as an escalation point for residents.
Requirements:
- Experience in developing teams to exceed KPIs.
- Excellent coaching skills to foster a coaching culture.
- Adaptability, resilience, and role modeling for colleagues.
- Data-driven approach to service improvement and staff development.
- Experience in housing customer services.
If this sounds good to you, please apply for immediate contact or call Inesa directly.
Team Leader Care & Support team – housing employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Care & Support team – housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in coaching and developing teams for exceptional customer service.
✨Tip Number 3
Practice your responses to common interview questions, focusing on your adaptability and resilience. Use specific examples from your past roles to demonstrate how you've driven performance improvement and managed underperformance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader Care & Support team – housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in coaching and developing teams, especially in housing customer services. We want to see how you’ve driven performance improvements and exceeded KPIs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable residents and how your skills align with our mission. We love seeing genuine enthusiasm for the role!
Showcase Your Coaching Skills: Since coaching is key for this position, be sure to include specific examples of how you've successfully coached teams in the past. We’re looking for evidence of your ability to foster a positive coaching culture!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Team Leader in Care & Support, especially around coaching and performance improvement. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams in the past. Think about specific situations where you helped team members exceed their KPIs or improved customer service. This will demonstrate your ability to foster a coaching culture.
✨Be Data-Driven
Since the role requires a data-driven approach, come prepared with examples of how you've used data to drive service improvements. Discuss any metrics you've tracked and how they influenced your decisions. This shows you can back up your strategies with solid evidence.
✨Demonstrate Adaptability
The job calls for adaptability and resilience, so be ready to discuss times when you've had to adjust your approach in challenging situations. Highlight how you role model these qualities for your colleagues, as this is key for a leadership position.