At a Glance
- Tasks: Provide holistic tenancy management services and support tenants in need across the borough.
- Company: Join a dedicated team focused on improving tenant experiences and community wellbeing.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage directly with the community.
- Why this job: Make a real difference in people's lives by helping them maintain their tenancies and thrive.
- Qualifications: Experience in tenancy management and strong interpersonal skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Tenancy Officer – Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person‑centred tenancy management services across the borough.
The Targeted Tenant Service will offer:
- A borough‑wide duty and emergency tenancy management and casework function, delivering more complex 'on‑the‑day' tenancy services where necessary.
- A locality‑based casework and appointment system to manage non‑emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower‑level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy.
- A range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes – oversight and management of tenant‑related work associated with voids and new lettings.
- Appropriate escalation / de‑escalation of cases and seamless handovers within the wider Tenancy Services structure.
Targeted Tenancy Officer employer: Aatom Recruitment
As a Targeted Tenancy Officer, you will join a forward-thinking organisation dedicated to providing holistic and person-centred tenancy management services across the borough. Our supportive work culture fosters collaboration and innovation, offering ample opportunities for professional growth and development. With a focus on community impact, we empower our employees to make meaningful contributions while enjoying a range of benefits that enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Targeted Tenancy Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Tenancy Officer role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you’ve managed tenancy issues or dealt with antisocial behaviour. We recommend practising your responses so you can showcase your skills confidently when it counts.
✨Tip Number 3
Show your passion for community work! When you’re chatting with potential employers, let them know why you care about helping tenants thrive. We believe that genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Targeted Tenancy Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in tenancy management and how it aligns with the role. We want to see how your skills can help us provide those holistic, person-centred services!
Showcase Your Skills:Don’t just list your qualifications; show us how you’ve used them in real-life situations. Whether it’s managing complex cases or dealing with antisocial behaviour, we love seeing practical examples of your expertise.
Be Person-Centred:Remember, this role is all about the tenants! Use your application to demonstrate your understanding of their needs and how you can support them. We’re looking for someone who truly cares about making a difference in their lives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Targeted Tenancy Officer. Familiarise yourself with tenancy management services, especially those related to complex casework and emergency situations. This will help you demonstrate your expertise and show that you're ready to tackle the challenges of the role.
✨Showcase Your People Skills
As a Tenancy Officer, you'll be working closely with tenants. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. Highlight your ability to provide person-centred services and how you can make a positive impact on residents' lives.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling antisocial behaviour or managing urgent tenancy issues. Think through potential scenarios beforehand and outline your approach to resolving them. This shows your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of cases you might handle, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
