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- Tasks: Deliver top-notch customer service and resolve queries at first contact.
- Company: Join a supportive council team dedicated to community service.
- Benefits: Gain valuable experience, training opportunities, and a chance for contract extension.
- Other info: Flexible team environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: GCSEs or equivalent and experience in fast-paced customer service.
The predicted salary is between 23933 - 24914 £ per year.
Contract Duration: 3 Months with Possibility of Extension
Working Pattern: Office Based
Hours Per Week: 36
The main purpose of the role is to consistently maintain high quality customer service and, wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels. Responsibilities include:
- Processing administrative work, ranging from decision making for straightforward processes to complex processes impacting financial and legislative compliance.
- Ensuring collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations.
- Providing advice and guidance for benefits customers to enable accurate and timely resolution for claims processing times.
Specific duties and responsibilities:
- Provide high quality services when dealing with customer contact in accordance with the council's customer service standards.
- Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible.
- Ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available.
- Communicate with service providers, partners, and internal customers in a positive and constructive manner when arranging for appropriate actions.
- Undertake processing work across a wide range of business activities.
- Maintain accurate records and information for the provision of services for customers, using the most appropriate system.
- Actively encourage customers to use the most efficient method to gain access to and information about council services.
- Provide support and assistance to vulnerable customers.
- Undertake and assist with any training/development activities.
- Work as part of an effective team with a flexible approach to cover the variety of duties and demands across all contact channels.
- Provide feedback to assist in the development and continuous improvement of services and systems.
- Carry out other required duties in accordance with grade and responsibility level.
Qualifications and Education:
- Education to GCSE, O Level or equivalent.
- Customer Service training or qualification.
Experience:
- Telephone-based customer service experience.
- Experience of providing a high standard of customer service in a fast-paced environment.
- Sound financial knowledge and experience.
- Administration processing experience.
Customer Operations Adviser (SCP 18) in Surrey employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Adviser (SCP 18) in Surrey
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Adviser (SCP 18) in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Operations Adviser. We want to see how you can maintain high-quality customer service and resolve enquiries effectively!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples from your past experiences. We love seeing how you've handled customer interactions and resolved issues at the first point of contact.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and understand. This will reflect your ability to communicate effectively with customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aatom Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer service standards and administrative processes. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to resolve customer enquiries at the first point of contact. Think about specific situations where you’ve gone above and beyond to provide excellent service, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Practice responding to hypothetical situations related to customer interactions, ensuring you convey a positive and constructive attitude in your answers.
✨Demonstrate Team Spirit
Since teamwork is essential for this role, be prepared to discuss how you’ve worked effectively within a team in the past. Highlight your flexibility and willingness to support colleagues, as well as any training or development activities you’ve participated in.