Service Manager

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Service Manager PO4 on a 3 months contract initially with a possibility of further extension.

Role Purpose: The purpose of the role is to provide innovative and effective management of the service and staff at the Council’s single homelessness hub. The Service Manager will work in collaboration with Council colleagues and a range of stakeholders including service users, to deliver a multi-disciplinary housing and support service for single homeless adults. The service provides a trauma-informed and person-centred environment where people can access housing and homelessness advice and assessment, financial, health and wellbeing support and opportunities to learn skills and access peer support. The Service Manager will be responsible for all aspects of operational service delivery, building management and the line management of a small team of staff. This will include supervisions and supporting professional development of the team as well as wider development and monitoring of the service in partnership with the HRS Operational Lead.

Main Responsibilities:

• To ensure that people who access the service receive high-quality support, advice and access to services that are focused on their strengths and goals via active engagement.
• To develop a trauma-informed service which works creatively with the resources available to find personalised solutions to housing, health and social needs.
• To ensure that the rights to privacy, dignity and self-determination of homeless people are promoted, and that their rights as citizens are upheld.
• To ensure that regular consultation with service users occurs about service delivery and proposed changes.
• Wherever possible to co-produce change and improvement to the service in collaboration between professionals and service users.
• To ensure that the service is an active environment where people are encouraged to participate in activities, peer support and learning opportunities – to address social isolation, employability, recovery and self-esteem.
• To ensure the safety of all those who access the service at Mulberry Junction (e.g. service users, visitors, volunteers, staff members), by ensuring robust risk assessments, operational policies, procedures and plans are in place and well communicated.
• To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and wellbeing of those accessing the service.
• Ensure accurate recording and management of information about service users, activities and outcomes to support monitoring and evaluation of services.
• To identify and appropriately apply relevant safeguarding, domestic violence and health and safety policies as they apply to the personal circumstances of those accessing services.
• Support and review locality management procedures and protocols in partnership with stakeholders.

Knowledge, Qualifications, Skills and Experience:

• Understanding of the issues facing people affected by or at risk of homelessness.
• Understanding of best practice approaches to homelessness prevention, tackling rough sleeping and engaging vulnerable people with complex needs in peer support and co-production.
• Experience working with people affected by homelessness and multiple disadvantage.
• Experience of managing the operations of a busy multi-agency environment where multiple organisations and individuals share space.
• Ability to influence and negotiate with professional stakeholders to achieve collaborative solutions to mutual issues.
• Organisational skills to effectively manage competing demands and priorities.
• Experience in monitoring a budget.

No hybrid working option available. Candidate should have experience in people management, homelessness, working with people with complex needs including substance use, immigration, benefits, housing.

If this sounds good to you, please apply for further information or call us directly.