At a Glance
- Tasks: Support and maintain Social Care applications while ensuring user satisfaction and efficient service delivery.
- Company: Join a Local Authority committed to improving community services through technology.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to impactful projects in a dynamic setting.
- Why this job: Make a real difference in social care by enhancing application performance and user experience.
- Qualifications: Experience in application support, development, and ITIL methodologies is essential.
The predicted salary is between 21 - 21 £ per hour.
Aatom Recruitment is looking for an Applications Support Officer on behalf of a Local Authority.
Contract Duration: 3 Months
Hours Per Week: 35
ROLE PURPOSE:
- You have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within SLA.
Roles & Responsibility:
- Provide knowledge and guidance to teams and people on technical best practice.
- Create Application Support technical documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice.
- Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service Management best practice.
- Apply Application Life-cycle management, proper HOTS and decommissioning.
- Apply agile methodology process in resolving calls and projects.
- Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently.
- Collaborate and partner with all parts and levels of the organisation as a technical advisor for creative and innovative applications.
- Ensure projects and service requests are delivered on time, within budget and required quality, whilst ensuring benefits are realised in line with the business case.
- Increase customer satisfaction and engagement by delivering world class customer solutions and resilient applications.
- Support and maintain digital solutions developed on the Social Care Case Management Databases and Customer Portals.
- Ensure applications are secure and users have the access they require.
- Maintain a working knowledge of relevant application developments and methodologies, including Enterprise Architecture, Application Lifecycle management, Application Portfolio management and ITIL support management.
EXPERIENCE:
It is essential that the post holder has:
- Significant experience of working in a large and complex organisation in the support, development and change of enterprise, line of business and niche applications commonly used in Local Authorities, Liquidlogic, ContrOCC and Web development.
- Significant experience of implementing and managing system projects and service requests.
- Considerable experience in Application Portfolio Management and Application Life-cycle Management and the deployment of such methodologies in medium / large organisations.
- Considerable experience of system integration.
- Considerable experience of Agile development and management methods.
- Considerable experience of Enterprise Architecture, including using such tools as iServer, to map, visualise and analyse strategic goals, business services, and applications' components to manage strategic change.
- Considerable experience of ITIL methodology relating to change management.
- Experience of collaborating and partnering with a wide range of staff to improve/deliver business outcomes.
It is desirable that the post holder has:
- Experience of other public sector organisations.
- Experience in Social Care applications and knowledge of configuration and administration of databases and portals.
RQ1736785 - Applications Support Officer employer: Aatom Recruitment
Aatom Recruitment is an exceptional employer, offering a collaborative work culture that prioritises employee growth and development. As an Applications Support Officer within a Local Authority, you will have the opportunity to make a meaningful impact on social care services while benefiting from a supportive environment that values innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land RQ1736785 - Applications Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in local authorities or application support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and best practices in application support. We recommend creating a cheat sheet of key concepts related to ITIL, Agile, and application lifecycle management to help you shine during those tricky questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples where you've successfully resolved issues or improved processes. This will demonstrate your ability to deliver world-class customer solutions, just like the role requires.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace RQ1736785 - Applications Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in Application Support and Development. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, be sure to mention your familiarity with tools like Liquidlogic and ContrOCC. We love seeing candidates who can demonstrate their expertise in application lifecycle management and ITIL methodologies.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to see your qualifications at a glance. Remember, we’re looking for someone who can communicate effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Applications Inside Out
Make sure you brush up on your knowledge of the specific applications mentioned in the job description, like Liquidlogic and ContrOCC. Be ready to discuss how you've supported or developed these applications in the past, as well as any challenges you've faced and how you overcame them.
✨Showcase Your ITIL and Agile Expertise
Since the role requires a solid understanding of ITIL and Agile methodologies, prepare examples from your previous experience where you've successfully applied these frameworks. Highlight how they helped improve service delivery or project outcomes, and be ready to discuss how you would implement them in this new role.
✨Demonstrate Customer Focus
This position emphasises customer satisfaction, so think of specific instances where you've gone above and beyond to meet user needs. Prepare to share how you’ve engaged with users to gather feedback and improve application performance, as well as how you’ve handled any complaints or issues.
✨Prepare for Technical Questions
Expect technical questions related to application support and lifecycle management. Brush up on best practices in documentation and portfolio management, and be ready to explain how you would ensure that applications are secure and meet user access requirements. Practising common technical scenarios can help you feel more confident.
