At a Glance
- Tasks: Lead ICT development and support for innovative digital solutions in a dynamic environment.
- Company: Join a forward-thinking Local Authority committed to digital transformation.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and stakeholders to drive digital innovation.
- Why this job: Make a real impact by optimising systems that enhance service delivery and efficiency.
- Qualifications: HND or degree in a computer-related field; experience with CRM systems and data analysis.
Aatom Recruitment is looking for ICT Specialist on behalf of a Local Authority.
Purpose of the role: Business Need
Client has undergone significant digital transformation over the last 12 months, including the implementation of a new CRM system.
This has required substantial input from managers and operational staff to address system build issues, align system functionality with operational processes, support system development, and manage ongoing improvements.
Despite significant progress, challenges remain, particularly in relation to data extraction, reporting functionality and the production of management information required to meet Welsh Government and UK Government reporting requirements.
Considerable resource continues to be invested in resolving these issues and maximising the effectiveness of the system.
The service will also shortly be implementing a new Welsh Government CRM system, which is expected to place further demands on both operational and ICT resources.
Dedicated support will be required to ensure successful implementation, integration with existing processes, staff adoption and ongoing optimisation.
In addition to the CRM and the upcoming new Welsh Gov system, we are also currently exploring a number of other digital solutions, including Body SWAP (Virtual Reality learning technology) and Arlo (training management software).
The postholder would support these projects from initial scoping and procurement through to implementation, integration, training and ongoing development.
There will also be a requirement for this specialist to identify, evaluation and implement new digital systems and software that can continue to enhance our service delivery and support outcomes for participants and employers.
Proposed Job Purpose
To provide dedicated ICT, systems and digital development support to the client Employability Service, leading on the implementation, development, optimisation and management of CRM systems, reporting solutions and other digital platforms.
This role will act as the key link between client, ICT Services and software providers and other stakeholders, ensuring systems are effectively implemented, maintained and utilised to support service delivery, performance management and continuous improvement.
- Proposed Key Responsibilities
- Lead the ongoing development, optimisation and support of the ICONI CRM system and other business systems.
- Support the implementation, integration and embedding of new digital systems and platforms.
- Lead user acceptance testing, implementation planning and business readiness activities of new systems
- Manage system enhancements, testing, troubleshooting and continuous improvement activities.
- Develop and improve reporting, dashboards and management information solutions alongside the Performance and Business Manager
- Research, evaluate and implement new technologies and digital solutions to enhance service delivery and efficiency.
- Support procurement, implementation and roll-out of new systems and software to future proof the service.
- Provide specialist systems support and training to staff and managers.
- Promote effective use and adoption of digital systems and tools.
- Act as the primary link between client, ICT Services and software suppliers.
- Build effective relationships with technical and operational stakeholders to support successful system delivery.
Essential Knowledge, Skills & Experience
- At least HND in a Computer related Discipline or a Graduate of any numerate subject is essential such as Information Technology, computer Science, Digital Services, Business Information Systems.
- A degree in computer related discipline or associated course/professional qualification is desirable.
- Experience leading ICT system implementation, digital transformation projects, requirement gathering, business process redesign.
- Experience of data analysis, reporting and dashboard development.
- Experience of developing and implementing reporting and data visualisation tools to develop dashboards and performance reports.
Power BI is an essential requirement for this role.
- Experience of working with software suppliers and stakeholders.
- Excellent communication and stakeholder engagement skills within a complex organisation.
- Ability to translate business needs into effective technical solutions.
- Knowledge of GDPR, information governance and data management principles.
- Expected Outcomes
- Improved functionality, performance and utilisation of the CRM and other business systems to ensure that the service is able to report on many complex, fast paced, short term projects and remain relevant.
- Enhanced reporting capabilities and management information.
- Successful implementation and embedding of new digital systems
ICT Specialist in Rhyl employer: Aatom Recruitment
Aatom Recruitment is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Building Control Surveyor in the vibrant locations of London, Berkshire, Kent, or Merseyside, you will benefit from flexible working hours and opportunities for career advancement within a dynamic local authority environment, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Specialist in Rhyl
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✨Apply Directly through Our Website
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We think you need these skills to ace ICT Specialist in Rhyl
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Aatom Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Aatom Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Aatom Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Aatom Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Aatom Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Aatom Recruitment.
